Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

We wrote the book on frontline success

The latest research from AskNicely on how the world’s most innovative service brands lead from the frontline.
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Tools

Customer experience ROI calculator

See how customer experience management could boost your ROI.
Natalie Craig
11 Jan 2022
•
5 min read
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Design

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Natalie Craig
11 Jan 2022
•
5 min read
Customer experience
Customer feedback
Frontline
Customer experience

6 Efficiency Boosters for Operations Managers

Efficiency. It’s the golden word for all service operations managers. How can we reduce friction? How can we ensure that support teams have the tools they need to provide customers with delightful experiences?
Customer experience

5 Stars Only – How to Prevent Bad Online Reviews

Online reviews can make a service business boom or bust. One star or five can be the difference between turning a curious prospect into a raving advocate or losing a customer for good.
Customer experience

5 Tips to Keep Up Awesome CX During the Busy Season

Don’t get buried alive by the busy season. With the right strategies in place, you can ease the workload, create awesome experiences for both employees and customers and even have a bit of fun.
Customer experience

The World's Most Simple & Effective CX Improvement Plan

During our time working with thousands of people-powered businesses around the globe, we’ve consolidated the three most important things you can do that are proven to significantly improve your customer experience.
Customer experience

3 Ways For Financial Service Companies to Improve Customer Experience

Whether you’re a home loan company, a credit union, an insurance broker or any other financial service company – consistently delivering on your brand promise is mission critical. But as financial services scale, initiating more transactions to more and more customers, sticking to that promise becomes increasingly challenging.
Customer experience

Calling all speciality healthcare providers: A guide for the ultimate patient experience

Historically, patient feedback has come in the form of long, boring, mandatory surveys that get filled out by reluctant patients and rarely get shared with or acted on by frontline teams...
Customer feedback

Tracking Real-Time Trends in Your Customer Feedback is a Game Changer

From identifying key areas of improvement, uncovering blind spots and gaining a deeper understanding of your customers than ever before, here’s why tracking real-time trends in your customer feedback is an absolute game-changer, and how you can go about doing it.
Customer feedback

Best time to send NPS surveys: 2024 tips & best practices

Discover the best time to send NPS surveys, improve response rates, and get actionable customer feedback. Get general and industry-specific tips.
Customer feedback

How To Triple Your Positive Online Reviews in 3 Months

Increasing your positive online reviews can make more impact than any bedazzled marketing campaign ever could. The fact is, what others have to say about your business is taken more seriously than what you have to say about your business.
Customer feedback

Why Collecting Customer Feedback Isn’t Enough

Beyond following up and talking to customers, utilizing feedback to coach your frontline teams and guide your wider business strategy is what will set you apart from your competition.
Customer feedback

Get Feedback to the Frontline: The Seven Habits of Empowered Frontline Teams.

In a service-based experience brand, the most valuable feedback comes directly from the customer. To cut to the chase, you can not have an empowered frontline team without giving them regular, real-time, customer-driven feedback.
Customer feedback

CSAT vs NPS: Which CX metric to use

CSAT and NPS are two of the most popular metrics for measuring customer experience, so which should you use?
Frontline

5 ways to be a better frontline manager

As frontline managers, the success of your team and the satisfaction of your customers lie in your hands – your role is pivotal in empowering your frontline staff to deliver consistently exceptional service to your customers. No pressure! But fear not...
Frontline

How to Kick Start the Year with Genuine Frontline Motivation

As we step into a new year, the key to unlocking unparalleled customer experience success lies in cultivating genuine frontline motivation within your teams.
Frontline

How to Equip & Empower Frontline Teams During the Holiday Season

The holiday season is not only a time of joy, celebration and dressing your pets up in Santa outfits, but also a period that brings unique challenges, especially for businesses with frontline teams.
Frontline

8 Things Your Frontline Employees Want

Understanding and addressing the needs of frontline employees are foundational steps in creating a workplace culture where both employees and customers flourish.
Frontline

The Best Customer Service Quotes to Motivate Your Team

Ah, the enchanting realm of customer service – a place where every interaction is an opportunity to create magic and forge lasting connections. But let's be real, even the most passionate customer service wizards can find themselves facing the occasional challenge
Frontline

Introducing Goals & Recognition

Blog

Resource library

Subscribe to learn about new product features, the latest in technology and updates.
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Design
8 min read

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Read post
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Product
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Customer Success
Office setting
Design
8 min read

UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
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Product
8 min read

Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Software Engineering
8 min read

Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
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Mountains
Product
8 min read

PM mental models

Mental models are simple expressions of complex processes or relationships.
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Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
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Meeting
Software Engineering
8 min read

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

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"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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Our blog

From the AskNicely Blog

The latest industry news, interviews, technologies, and resources.
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Design

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Natalie Craig
11 Jan 2022
•
5 min read
Blog

New updates to case management to help serve your customers best

Blog

Proactive property management with AskNicely: Highlights from the Property Management & Me podcast

Blog

How to increase survey response rates | 20+ proven tips

Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention. 

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.
‍
Tool

Customer experience ROI calculator

See how customer experience management could boost your ROI.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.
Guide

NPS Best Practices

You know your NPS Score. Now you want to know, how can I make that score better?
Guide

The Book of NPS

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®
Webinar

2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.