NiceAI

Features

Smarter conversations

NiceAI revolutionizes feedback collection with smarter, dynamic questions that adapt in real-time. Using all available customer data, NiceAI generates tailored feedback responses based on a customer’s attributes and previous interactions. This personalized approach captures more detailed and relevant feedback, offering a deeper understanding of the customer experience like never before.

Features

Feedback insights

Sifting through all of your customer feedback can be daunting. NiceAI's feedback summaries take the hassle out of this process by condensing feedback into concise, actionable insights. These summaries highlight key trends and patterns, empowering your team to make quick, data-driven decisions and stay ahead of customer expectations.

Features

Feedback moderation

Handling offensive or unconstructive feedback is tough for any team. NiceAI steps in to rephrase this type of feedback, transforming negative language into helpful, constructive criticism. This allows your teams to focus on actionable insights instead of hurtful messages, creating a more positive and productive customer service environment.

When will NiceAI be generally available?

We are currently in a closed early access program. As we get closer to launch, we will be inviting select customers from the waitlist to experience NiceAI in the Beta phase. Sign up for the waitlist here!

Is NiceAI a separate product to AskNicely?

No, NiceAI is part of the core AskNicely platform. There will be multiple features released as part of NiceAI, powered by the latest in generative AI technology.

How will NiceAI be priced?

NiceAI is a new product that extends the core AskNicely platform. Pricing will be announced when NiceAI becomes generally available.

What is your approach to using AI in terms of ethics?

We believe in using AI responsibly and transparently. NiceAI is built to empower businesses to make better, data-informed choices while safeguarding the integrity and privacy of customer feedback. We continually review and improve our AI practices to align with the highest ethical standards.