eBooks and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

2025 State of customer experience management report

Learn how AskNicely can help businesses improve these metrics and level up their customer experience.

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The ultimate guide to Net Promoter Score

Learn what NPS is, how to calculate it, and how to use it to level up the customer experience by using it to inform business decisions.

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The 4 stages of using customer feedback

Your customers are talking about their experience with your business. It’s in your best interest to know what they’re saying. Learn about the four stages of using customer feedback to grow your business.

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8 tips for turning feedback into action

All of the work you put into collecting feedback from your customers is only valuable if you can turn it into action. Learn eight tips to help you take the feedback you get and use it to better serve your customers in the future.

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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.