Compare AskNicely to the competition

We help service businesses simplify customer experience management so you deliver great service to every customer at every location, every time.

CX Surveys

ready to launch in 3, 2, 1...

Understanding your customers’ business-critical feedback starts with collecting the right data. Streamline customer experience data collection to inform strategy, improve retention, reduce employee turnover, and increase revenue.

Features

Always know what your customers are thinking

AskNicely helps customer-obsessed organizations streamline feedback management with engaging surveys shared at critical moments so your whole team understands your customers inside and out.
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Consistent customer feedback

Keep your finger on the pulse with an always-on feedback generation engine. Close gaps in your understanding of customer needs and act on CX trends before they become problems. 

Accessible CX data for all

You don’t need a statistics degree to understand AskNicely survey results. Everyone on your team, from executives to the frontline, gets user-friendly CX data that’s actionable for their role.

Timely and effective response management

When feedback comes in, your team needs to act fast. Collect and respond to feedback, then track trends from one platform. Never miss another opportunity to improve customer experience!

A unified approach for every location

Whether you have 5 locations or 5,000 (or more!), standardizing customer feedback collection improves CX everywhere. Identify areas for improvement at the local and global level. 
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Calculate your metrics

Customer experience ROI calculator

Learn exactly how much increasing your NPS or CSAT score could improve your bottom line.
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Learn your NPS score

Your net promoter score (NPS) measures customer loyalty and satisfaction. Find out where you stand and how you can grow.

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Features

Customer experience ROI calculator

Learn exactly how much increasing your NPS or CSAT score could improve your bottom line.
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Features

Learn your NPS score

Your net promoter score (NPS) measures customer loyalty and satisfaction. Find out where you stand and how you can grow.
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Features

Performance leaderboards

Close the loop with customers faster with workflow automation that streamlines management of feedback responses. Turn detractors into your biggest fans. 
Automatically send responses or trigger other actions based on your criteria
Add follow-up emails, staff task creation, or issue escalation triggers to workflows
Accelerate response times to fast-track customer loyalty 
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Features

Presentation-ready reports

Track compliance with SLAs directly in AskNicely. Each point of feedback is logged in and monitored from a real-time dashboard, so everyone knows exactly where things stand.
Input your SLAs once, track progress long-term
Monitor feedback from initial receipt through to resolution
Connect the tools you already use with 100+ integrations
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Features

Integrations

No need to worry - AskNicely fits right in with your current workflow and tech stack. We’re in the business of creating better customer experiences, after all!
Enable personalized follow-ups in workflows by connecting with your CRM
On which integrations are relevant and why...
And this is probably the link to the integrations page...
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Features

Conversational style surveys

Providing feedback shouldn’t be a chore for your customers. Beautiful surveys that engage customers through a conversational and personalized approach that is designed to reduce survey fatigue and increase the quality of insights gathered.
Filter, export, and drilldown on the data quickly
Save, schedule, and automate reports to your inbox
Connect the tools you already use with 100+ integrations
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Features

Multi-channel feedback collection

Collect feedback from customers using email, SMS, or embedding surveys on your website, mobile app or in-store kiosk.
Filter, export, and drilldown on the data quickly
Save, schedule, and automate reports to your inbox
Connect the tools you already use with 100+ integrations
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Features

Survey builder

We make it simple and fast to create best in class NPS, CSAT and 5 star surveys, without needing to be an expert. Select from a range of question types or choose from our expert-written survey templates that you can easily customize.
Filter, export, and drilldown on the data quickly
Save, schedule, and automate reports to your inbox
Connect the tools you already use with 100+ integrations
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Here’s what happens when you AskNicely

Compare AskNicely and see how we help our customers drive growth through better experiences
“AskNicely has revolutionized the way we collect feedback from clients. Previously we had sent out traditional surveys which are so easy to forget about or not respond timely to. With AskNicely, it's live and constantly updating, and the responses can be automated, so you never forget to thank anyone, or ask them for more feedback. We also have the TV screen displaying live results in the office, which has created some nice competition.”
Rebecca Steele
Director, AES International
“The platform's intuitive interface and customizable surveys made gathering insights a breeze, and the real-time feedback alerts empowered us to address concerns swiftly. AskNicely's NPS tracking and robust analytics have become invaluable tools for measuring customer loyalty and steering our business toward continuous improvement.”
Dante Becerra
Technical Support Engineer, Softserve
“With AskNicely we saved a lot of resources and customers are happy since the survey takes not even a minute. We can now focus on problem-solving rather then data collection.”
Henrik Brandt
Manager, Aftersales Continental, ANCA Europe GmbH
Our customers
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Frequently asked questions

Everything you need to know about the product and billing.
What is a Customer Experience Management platform?
A Customer Experience Management (CXM) platform is a comprehensive software solution designed to help businesses manage and optimize the experiences of their customers across various points of contact and interactions.
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These platforms typically offer a range of tools and functionalities, including customer feedback collection, sentiment analysis, journey mapping, data analytics, and reporting capabilities. By gathering and analyzing data from multiple sources, such as surveys, reviews, social media, and customer interactions, CXM platforms provide valuable insights into customer preferences, behaviors, and satisfaction levels.

This helps businesses identify areas for improvement, track performance metrics, and make data-driven decisions to enhance the overall customer experience.
How much does AskNicely cost?
AskNicely’s pricing plans start at $449/month. Visit our pricing page for more information.
Why do businesses choose AskNicely for NPS and Customer Experience Management?
While many customer experience management (CXM) platforms emphasize reputation management, loyalty programs, and generalized market insight, AskNicely's unique approach recognizes that sustainable growth for service businesses requires addressing the underlying operational inefficiencies that constrain earned growth. These include:

AskNicely supports proactive problem resolution.
Service quality can suffer due to variations in employee skills and attitudes. AskNicely provides tools to proactively identify and resolve customer issues, preventing escalations and negative impacts to the overall service experience, as well as poor experiences making their way into public reviews or forums.

‍AskNicely supports employee motivation and activation.
In services businesses, the frontline team is everything. AskNicely provides ongoing employee performance management and gamified motivational tools to support consistent, high-quality service delivery. By providing specific data-driven insights into location- and employee-level performance alongside full-team visibility and gamification, managers can coach more effectively and employees are more motivated to deliver exceptional customer experiences.

Even a strong customer strategy is handicapped by unresolved operational challenges. AskNicely helps service businesses align and empower teams with real-time customer feedback to unlock sustained, profitable growth.
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What could you do with a complete picture of CX?

Let us show you how thousands of service businesses understand and improve CX with a robust survey program.
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Let us show you how thousands of services businesses improve CX and foster loyalty with customer feedback management.
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Great survey! Now what?

Prove to customers that their feedback matters. Respond quickly with a plan for feedback management. Don’t know where to start? We can help.
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