Better data, higher accessibility, less stress, more automation - there are a ton of benefits of using customer experience software over manual feedback collection. A few of those benefits:
Distribute surveys and collect feedback automatically. Software can automatically send surveys based on specific behavioral triggers (after a completed appointment, when a service ticket is completed, quarterly, etc.). Without software, someone has to send every survey manually - if they remember, that is.
Consolidate and analyze survey responses. Software not only synthesizes customer feedback automatically, but it can create a progressive profile of each respondent to analyze trends over time to highlight important customer experiences. That would take a huge amount of time for even seasoned analysts.
Integrate with the tools you already use. From your CRM to the platforms your team uses to communicate, customer experience data and outcomes benefit your team more when they’re accessible.
Automate repeatable proceses with workflows. When feedback that requires resnse comes in, a customer experience platform can alert a staff member to take action. This gets the customer to a resolution faster and improves their experience overall.
All of this leads to quantifiable benefits, including increased customer loyalty, decreased churn, and revenue growth. We’d be happy to show you how our customer experience management platform could benefit your organization specifically -
let’s talk.
Learn more about customer experience software >
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