Customer experience templates and worksheets

We’ve got everything you’ll need to improve the customer experience — whether you’re a pro or just getting started.
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Template

CSAT survey template

Download our customer satisfaction survey template to start creating your own surveys.
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Template

NPS survey template

Download our Net Promoter Score survey template to start creating your own surveys.
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Template

Customer service satisfaction survey email template

Download our customer service satisfaction survey email template now!
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Template

List question survey template

Download our list question survey template to start creating your own surveys.
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Template

5-star survey template

Download our 5-star survey template here.
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Template

Customer feedback survey template

Download our customer feedback survey template here. 
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Template

Post-support feedback survey template

Download our post-support feedback survey template.
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Template

Task accomplishment survey template

Download our task accomplishment survey template.
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Template

Knowledge base assessment survey template

Download our knowledge base assessment survey template here. 
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Template

Employee net promoter score (eNPS) survey template 

Use this survey template to find out your employee net promoter score. 
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Template

Employee engagement survey template

Use this survey template to find out how engaged your employees are at work. 
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Template

Voice of the customer template

With this template, you can easily track and address common issues, monitor customer needs, and prioritize areas for improvement
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Template

Customer persona template

This customer persona template can help you define and understand your ideal customer.
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Template

CX scorecard template

Easily track your customer experience efforts with our CX scorecard template. 
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Template

Service blueprint template

Use this template to outline what a seamless customer experience would look like.
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Worksheet

Customer journey worksheet: Dental and medical

Use this worksheet to map out the points of contact with a patient at a dental or medical practice. 
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Worksheet

Customer journey worksheet: Pest control

Download the worksheet below to see an example customer journey and to fill out your own.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
Learn more
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