API Extracts (outbound API) *Inbound APIs included - $1500/Annually
External SMS Integration
Reputation (powered by myPresences) - Full reputation and review monitoring suite Additional monthly charge applies
SSO - $1500/Annually
API Extracts (outbound API) *Inbound APIs included - $1500/Annually
External SMS Integration
Reputation (powered by myPresences) - Full reputation and review monitoring suite Additional monthly charge applies
SSO - $1500/Annually
API Extracts (outbound API) *Inbound APIs included - $1500/Annually
External SMS Integration
Integrations
Need help choosing the right plan or expect more than 12k responses per year?
Our team is here to help you find the perfect solution for your business. We’ve found that most midsized businesses generate between 5-15K responses per year, but we support businesses in the 100K+ range as well - we will just need some more information from you to get you an accurate quote.
Streamline your feedback collection and management. Perfect for teams beginning to consolidate their customer insights into a single, cohesive system.
Expand the reach of feedback across your organization. Ideal for businesses ready to enhance their feedback processes and start turning insights into action and advocacy.
Fully activate feedback from the head office to frontline staff. For companies that demand a comprehensive, organization-wide approach to customer experience management.
Collect
Branded email and SMS surveys
Unlimited survey types
10
20
Unlimited
AI-powered dynamic surveys
20GB
40GB
Unlimited
Integration to up to 2 data sources
Advanced branching logic
QR code surveys
Unlimited data source integrations to power survey triggers
Embedded mobile app surveys
White-label capabilities
Respond
Basic case management capabilities and notes
Up to 3 workflows/automations
Up to 20 workflows/automations
Case management SLAs
Integrations with external case management systems
Unlimited workflows/automations
Assess
Up to 50 custom fields
Up to 5 active crosstab fields
AI-powered themes
Presentation downloads
Leaderboards and scorecards
CSV exports
Mobile application for executives
Enhanced reporting with 10 active crosstab fields
Unlimited locations
Enhanced reporting with 10 active crosstab fields
AI summarizations
Enhanced reporting with 10 active crosstab fields
Dynamic attributes for custom groupings
Advanced reporting capabilities, including 15 active crosstab fields
Extract data with outbound integrations
Basic
Popular
$96/year
Basic features for up to 10 users with everything you need.
Everything you need to know about AskNicely pricing.
Can I upgrade my plan later?
Yes, you can upgrade your plan at any time to better fit your business needs. Simply contact our support team to make the change.
Can I downgrade or cancel my plan at any time?
You can cancel or downgrade your plan, but those changes will not take effect until the end of your current contract term.
Is there a minimum contract length?
Our plans are primarily offered on an annual basis, but we also offer discounts for extended multi-year commitments. Contact our sales team to discuss the best option for your business.
Do you offer a free trial?
No, we don’t offer a free trial because our solutions are highly tailored to integrate with your data feeds, processes, and secure customer data. However, we’re happy to provide a personalized demo to show how our plans can meet your specific business needs while ensuring the highest standards of security and customization.
How do I know how many responses I'll need?
Understanding how many responses you need is easy as it’s directly proportional to the number of surveys you need to send. At 15% our average response rate is market leading so we’ll make sure you get plenty of feedback to understand what your customers are saying. We can help you estimate the number of responses by evaluating your customer base and the types of surveys you plan to send. Get in touch and we can find the right plan to fit your business.
What happens if I exceed my plan’s limits (e.g., number of responses or integrations)?
If you exceed your plan's limits, you'll be billed for response overages. Alternatively, you can work with our team to discuss a mid-contract upgrade, which may offer additional features or volume benefits to better meet your needs.
Are there any setup fees?
There are no setup fees for most plans. However, for larger implementations, custom or premium integrations, there may be additional costs. Please contact our sales team for more information.
What payment methods do you accept?
We accept credit cards and offer invoicing options.
What if I need help?
All plans include chat and email support to assist you with any questions or issues. For plans exceeding $9,600/year, you'll also be assigned a named Customer Success Manager (CSM) and access to an Activation Team, ensuring personalized guidance and seamless implementation tailored to your business needs.
How is my data handled and protected?
We take data security very seriously. All customer data is encrypted and stored securely, and we apply industry-standard security practices including being SOC2 certified, GDPR, and CCPA compliant. For a full documentation of AskNicely’s security approach and practices see our Cloud Security Alliance profile.
Do you offer Single Sign-On (SSO)?
Yes, we offer Single Sign-On (SSO) for enhanced security and streamlined access across your organization. SSO is available as an add-on for $1,500 annually.
Want to see how feedback can drive earned growth?
Let us show you how thousands of services businesses simplify customer experience management.
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