AskNicely is the preferred solution over Listen360 due to our:

• Ability to collect customer feedback via channels including and beyond NPS, like CSAT, 5-star, transactional surveys, and more.
• Native functionality for SMS, email, and web link (which can be used with QR codes, kiosks, on social media sites, etc.) survey collection.
• More flexible reporting capabilities that let you create custom dashboards and reports for any segment on a modern, presentation-ready UI.
• Transparent survey sending process that gives you full control of survey distribution triggers, including time-based, event-based, transaction-based, and more.
• Ability to surface both issues that require resolution and customer service wins to frontline teams, so your managers can resolve issues and identify coaching opportunities while also recognizing and celebrating success.
• Focus on identifying opportunities to generate positive reviews on important review sites, not just any review.
• More sophisticated AI capabilities, including dynamic conversational surveys, analysis of text-based responses to identify CX themes, feedback summarization, and feedback moderation. 
• Highly-rated customer service and support for our easy-to-use platform.

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While many customer experience management (CXM) platforms emphasize reputation management, loyalty programs, and generalized market insight, AskNicely's unique approach recognizes that sustainable growth for service businesses requires addressing the underlying operational inefficiencies that constrain earned growth. These include:

• AskNicely supports proactive problem resolution.
  Service quality can suffer due to variations in employee skills and attitudes. AskNicely provides tools to proactively identify and resolve customer issues, preventing escalations and negative impacts to the overall service experience, as well as poor experiences making their way into public reviews or forums.
• AskNicely supports employee motivation and activation.
  In services businesses, the frontline team is everything. AskNicely provides ongoing employee performance management and gamified motivational tools to support consistent, high-quality service delivery. By providing specific data-driven insights into location- and employee-level performance alongside full-team visibility and gamification, managers can coach more effectively and employees are more motivated to deliver exceptional customer experiences.

Even a strong customer strategy is handicapped by unresolved operational challenges. AskNicely helps service businesses align and empower teams with real-time customer feedback to unlock sustained, profitable growth.

There are several key ways in which Customer Experience Management (CXM) software helps services businesses:

• Driving earned revenue growth: By improving reputation, service quality, and customer satisfaction, CXM software can generate positive word-of-mouth, increase referrals, and enable upselling and cross-selling, ultimately driving revenue growth.
• Enhancing customer satisfaction and loyalty: CXM software lets service businesses better understand customer preferences, provide tailored services, and foster customer loyalty through programs and incentives.
• Improving consistency of service quality: Since service quality often relies on human performance, CXM software helps service businesses provide more consistent service through employee training, performance management, and customer feedback collection mechanisms.
• Reputation management: Word-of-mouth plays a huge role in the success of service businesses. CXM software can help actively manage online reputation, respond to reviews, and proactivley address reputational issues before they hit public forums.‍
• Improving operational efficiency: CXM software helps streamline processes, optimize resource allocation, and proactively resolve customer issues, leading to greater operational efficiency and cost savings.