Ah, the enchanting realm of customer service – a place where every interaction is an opportunity to create magic and forge lasting connections. But let's be real, even the most passionate customer service wizards can find themselves facing the occasional challenge. We've scoured the vast landscapes of wisdom and experience to curate a collection of motivating quotes that will elevate your team's spirits and fuel their desire to deliver extraordinary experiences.
"Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark." — Jay Danzie (Motivational Speaker)
"Service, in short, is not what you do, but who you are. It's a way of living that you need to bring to everything you do if you're to bring it to your customer interactions." — Betsy Sanders (Principal, The Sanders Partnership)
"The customer's perception is your reality." — Kate Zabriskie (Founder, Business Training Works, Inc.)
"I believe in the power of recognition and empowerment leading to great employee engagement. And employee engagement is critical to guest engagement. Employee empowerment and recognition is the core of our culture and how we achieve outstanding customer service." — Herve Humler (Former President, The Ritz-Carlton Hotel Company.)
"Your most unhappy customers are your greatest source of learning." — Bill Gates (Co-Founder, Microsoft)
"Customers don't care how much you know until they know how much you care." — Damon Richards (Author, Customer Service Expert)
"Satisfaction is a rating. Loyalty is a brand." — Shep Hyken (Customer Service and Experience Expert)
"Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away."" — Marilyn Suttle (Principle, Suttle Enterprises)
"Good customer service costs less than bad customer service." — Sally Gronow (Customer Experience Expert)
"The goal as a company is to have customer service that is not just the best but legendary." — Sam Walton (Founder, Walmart)
And there you have it. Inspiring wise words from some of the most experienced players in the customer experience game. You can print out these quotes and place them around your office, use a quote of the week in your weekly stand ups, or use the quotes in internal communications with your team. Sometimes, hearing an inspiring quote at the right time can shift your perspective, get you excited and ignite a little spark inside.
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