Meet AskNicely’s new frontline manager dashboard

During the coming months, you’ll notice changes to AskNicely. These changes are part of an ongoing campaign of new feature releases called Project Copilot. These changes are designed to help bring users into the future of customer experience. We believe that insights are useless without a plan to use them to inform change and implement transformation. We’re excited to tell you about the first release designed to be your new CX copilot: the new frontline manager dashboard.

What is the new frontline manager dashboard?

Starting today, frontline managers will have a new simple, and actionable dashboard view designed to highlight how their team is performing. No need to dig through reports or wait for leadership to surface insights. Everything will be visible directly from their dashboards. 

Upon logging into AskNicely, managers will automatically see the new dashboard. If you’re not sure whether you have frontline manager users on your account, contact your CSM or support@asknice.ly

How does the new dashboard work?

We’ve designed the new dashboard with action in mind. Our goal is always to make AskNicely a helpful copilot in your journey to take action to improve the customer experience. That’s why we decided the dashboard should highlight a few key areas of focus including insights, areas for improvement and praise, and individual and location-based stats. Here’s a look at what each section of the dashboard details.

Key CX insights

The top of the dashboard shows an easy-to-digest graph of scores, like NPS or CSAT, and updates around responses. By scrolling down a bit further, managers will be able to see the key insights driving those scores and the progress of the caseload to ease case management.

Real-time feedback visibility

Managers will also be able to see feedback in real time that could warrant coaching. The dashboard pulls these pieces of feedback out into digestible modules to enable action around those behavioral changes.

Team performance by location and individual

At the bottom of the dashboard, managers will see that the new dashboard ranks team performance by location and individual metrics. 

Key benefits of the new frontline manager dashboard

There are some key benefits we believe the new frontline manager dashboard will bring to managers, including but not limited to:

• Clarity at a glance: The dashboard delivers the most important insights at a glance.
• Smarter coaching: Frontline managers can see exactly who needs support and where to focus their efforts.
• Real-time impact: Managers can act on insights immediately, instead of reacting to lagging reports.

The AskNicely difference

We believe feedback should drive transformative action. The insights you gather from feedback are most useful when used beyond reports to the higher-ups. The potential for growth and transformation shouldn’t stay hidden in the details. 

We want to enable all AskNicely users to achieve change through the product we’ve built and continue to improve upon. That’s why we prioritize building products that give teams the ability to empower the frontline, right where change happens, with informed coaching from managers. Not only that, but we’ve focused on creating a means for managers to draw insights easily and focus on execution and momentum toward continued change. And it’s all built in a frictionless environment with seamless integration into daily workflows in mind. That way, using the product doesn’t feel like adding more work, but making the work of improving the customer experience easier.

With the frontline manager dashboard, we’re building a world where CX isn’t just measured — it’s improved daily, by the people who deliver it. Want to learn more about what’s coming next? We’ve got you covered.