Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

Member satisfaction: Strategies for enhancing customer experience in credit unions

To stay competitive, credit unions can no longer solely focus on delivering great financial services, they must also turn their attention to enhancing the customer experience at every touchpoint.

Ultimate Guide to Customer Experience Automation (CXA)

Struggling with high inquiry volumes or long response times? CXA can help. Learn more, including the benefits and best practice.

25 best companies for customer experience

From Nordstrom to Netflix, these companies are known for their incredible customer service. Explore what sets them apart, and what you can learn from them.

Customer experience management (CXM) strategy 101 (Updated 2024)

Discover how to build a successful customer experience management strategy, measure success, and drive continuous improvement.

The Human Touch in a Digital World: Balancing Automation and Personalization in CX

While automation can undoubtedly improve efficiency and scale operations, it's the human element that adds warmth, empathy, and authenticity to interactions. Here's why striking this balance is paramount in today's CX landscape.

3 ways to Add Moments of Magic to Your Customer Experience

With competition fierce and customer expectations soaring, merely meeting expectations is no longer enough. To truly stand out, service brands must infuse moments of magic into every interaction, leaving customers delighted and eager to return

Complete guide to customer satisfaction surveys + template

Learn how to create, distribute, and analyze customer satisfaction surveys to boost loyalty. Example questions and free templates included.

How to increase survey response rates: 20+ proven tips

Struggling with low survey response rates? Learn 20 actionable strategies to craft engaging surveys, optimize distribution, and get valuable customer feedback.

3 free customer satisfaction survey templates

Struggling to build a customer satisfaction survey? Whether you’re measuring NPS or want customer service feedback, our templates can help.

CSAT explained: What is a customer satisfaction score?

Unleash the power of CSAT! Learn how to measure customer satisfaction, improve CSAT scores, and boost customer loyalty with actionable strategies.

Why respond to customer feedback? | How-to & benefits

Want to improve satisfaction and drive business growth? Discover benefits and best practices for managing and responding to customer feedback.

Top 10 Tips for Dealing with Negative Customer Feedback

Feedback can be a double-edged sword. In this blog post, we'll explore ten effective strategies for dealing with negative customer feedback, helping you to transform criticism into constructive action. Let’s dive in!

The Hostility of Change: Breaking Through Deep-Seated Barriers to Recognize Achievement with Joe Thornton

Change is a tricky concept: some embrace it, some resist it, but if there is one thing for sure in this world is that change is inevitable. When change comes about for frontline employees, the way we manage it makes all the difference.

The Power of Emotional Intelligence & How You Can Learn It With Sandra Thompson

Intelligence without emotion is like pancakes without syrup. While they might give you some energy, they’re dry, unenjoyable and most definitely missing some sweetness.

The Cost of Not Upgrading the Frontline Experience

What happens if you don’t give the frontline the tools and technology they need to succeed in their work?

Transforming Business Results From the Inside-Out with Kirsten Riechelmann

Kirsten Riechelmann, Head of People Experience at Mitre 10 New Zealand, is here to give a minitalk on how letting the frontline lead drives company success, and how Mitre 10’s learnings can apply to your service business.

The Power of Employee Satisfaction with Jerry Campbell

With a background in the US air force, Jerry Campbell learnt how to help people reach their full potential in the most extreme circumstances. Since leaving the armed forces, he has taken on multiple senior leadership roles in customer experience, for the likes of Seven Eleven, United Healthcare and Service Now.
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Resource library

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Design
Product
Software Engineering
Customer Success
Office setting
Design
8 min read

UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post
Man working at desk
Product
8 min read

Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
Read post
Man pinning images on wall

Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
Read post
Mountains
Product
8 min read

PM mental models

Mental models are simple expressions of complex processes or relationships.
Read post
Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
Read post
Meeting

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.

Customer experience ROI calculator

See how customer experience management could boost your ROI.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.

NPS Best Practices

You know your NPS Score. Now you want to know, how can I make that score better?

The Book of NPS

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®

2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.