Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

Customer Experience Insights with Tom DeWitt

In a recent episode of the Frontline Magic podcast, host and frontline evangelist Susanne Axelsson sits with Tom DeWitt, Director of CXM@MSU and a fixed-term faculty member in the Department of Marketing of the Broad College of Business at Michigan State University.

Your Guide to Customer Experience Metrics

In a world where customers hold the scepter of power, ensuring their satisfaction is paramount for not just success, but survival. But how do you gauge their satisfaction? Enter the realm of Customer Experience (CX) metrics, your secret weapon in decoding customer happiness.

Building Customer Loyalty: Strategies for Repeat Business in Home Services

We all want repeat customers, and the home services industry is no different. Because let's face it, repeat customers are the real MVPs, and if you play your cards right, those happy clients become your unpaid marketing team.

10 Customer Experience Books Worth a Read

Find your glasses and a cup of coffee, it’s time to sit back, and tuck into some of the most inspiring customer experience reads.

Anticipating Customer Needs: Staying One Step Ahead in Home Services

In the competitive world of home services, where customer satisfaction reigns supreme, staying ahead of the curve is not just a smart strategy—it's a necessity.

15 Surprising Customer Experience Stats

To help you navigate the ever-changing landscape of CX, we've compiled 15 surprising customer experience statistics backed by credible sources. Brace yourself for eye-opening insights that might just change the way you think about, and approach customer satisfaction.

Complete guide to customer satisfaction surveys + template

Learn how to create, distribute, and analyze customer satisfaction surveys to boost loyalty. Example questions and free templates included.

How to increase survey response rates: 20+ proven tips

Struggling with low survey response rates? Learn 20 actionable strategies to craft engaging surveys, optimize distribution, and get valuable customer feedback.

3 free customer satisfaction survey templates

Struggling to build a customer satisfaction survey? Whether you’re measuring NPS or want customer service feedback, our templates can help.

CSAT explained: What is a customer satisfaction score?

Unleash the power of CSAT! Learn how to measure customer satisfaction, improve CSAT scores, and boost customer loyalty with actionable strategies.

Why respond to customer feedback? | How-to & benefits

Want to improve satisfaction and drive business growth? Discover benefits and best practices for managing and responding to customer feedback.

Top 10 Tips for Dealing with Negative Customer Feedback

Feedback can be a double-edged sword. In this blog post, we'll explore ten effective strategies for dealing with negative customer feedback, helping you to transform criticism into constructive action. Let’s dive in!

Fixing Frontline Work with Aaron Ward

Aaron Ward, CEO of AskNicely, kicked off the Global Frontline Experience Summit by addressing the elephant in the room: “we need to talk about fixing frontline work”.

Creating Magic Like Disney With Dan Cockerell

In February 2022, hundreds of leaders from service businesses across the world gathered together online to take part in the Global Frontline Experience Summit, an event we are delighted to sponsor and host again after it’s hugely successful first run in 2020.

Global Frontline Experience Summit 2022 - Key Takeaways

On February 16 2022, hundreds of leaders from service businesses across the world gathered together online to take part in the Global Frontline Experience Summit.
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Resource library

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Design
Product
Software Engineering
Customer Success
Office setting
Design
8 min read

UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
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Man working at desk
Product
8 min read

Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Man pinning images on wall

Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
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Mountains
Product
8 min read

PM mental models

Mental models are simple expressions of complex processes or relationships.
Read post
Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
Read post
Meeting

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.

Customer experience ROI calculator

See how customer experience management could boost your ROI.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.

NPS Best Practices

You know your NPS Score. Now you want to know, how can I make that score better?

The Book of NPS

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®

2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.