Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

We wrote the book on frontline success

The latest research from AskNicely on how the world’s most innovative service brands lead from the frontline.
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Tools

Customer experience ROI calculator

See how customer experience management could boost your ROI.
Natalie Craig
11 Jan 2022
•
5 min read
Woman speaking into mic at computer
Design

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Natalie Craig
11 Jan 2022
•
5 min read
Customer experience
Customer feedback
Frontline
Customer experience

Customer Experience Insights with Tom DeWitt

In a recent episode of the Frontline Magic podcast, host and frontline evangelist Susanne Axelsson sits with Tom DeWitt, Director of CXM@MSU and a fixed-term faculty member in the Department of Marketing of the Broad College of Business at Michigan State University.
Customer experience

Your Guide to Customer Experience Metrics

In a world where customers hold the scepter of power, ensuring their satisfaction is paramount for not just success, but survival. But how do you gauge their satisfaction? Enter the realm of Customer Experience (CX) metrics, your secret weapon in decoding customer happiness.
Customer experience

Building Customer Loyalty: Strategies for Repeat Business in Home Services

We all want repeat customers, and the home services industry is no different. Because let's face it, repeat customers are the real MVPs, and if you play your cards right, those happy clients become your unpaid marketing team.
Customer experience

10 Customer Experience Books Worth a Read

Find your glasses and a cup of coffee, it’s time to sit back, and tuck into some of the most inspiring customer experience reads.
Customer experience

Anticipating Customer Needs: Staying One Step Ahead in Home Services

In the competitive world of home services, where customer satisfaction reigns supreme, staying ahead of the curve is not just a smart strategy—it's a necessity.
Customer experience

15 Surprising Customer Experience Stats

To help you navigate the ever-changing landscape of CX, we've compiled 15 surprising customer experience statistics backed by credible sources. Brace yourself for eye-opening insights that might just change the way you think about, and approach customer satisfaction.
Customer feedback

Complete guide to customer satisfaction surveys + template

Learn how to create, distribute, and analyze customer satisfaction surveys to boost loyalty. Example questions and free templates included.
Customer feedback

How to increase survey response rates: 20+ proven tips

Struggling with low survey response rates? Learn 20 actionable strategies to craft engaging surveys, optimize distribution, and get valuable customer feedback.
Customer feedback

3 free customer satisfaction survey templates

Struggling to build a customer satisfaction survey? Whether you’re measuring NPS or want customer service feedback, our templates can help.
Customer feedback

CSAT explained: What is a customer satisfaction score?

Unleash the power of CSAT! Learn how to measure customer satisfaction, improve CSAT scores, and boost customer loyalty with actionable strategies.
Customer feedback

Why respond to customer feedback? | How-to & benefits

Want to improve satisfaction and drive business growth? Discover benefits and best practices for managing and responding to customer feedback.
Customer feedback

Top 10 Tips for Dealing with Negative Customer Feedback

Feedback can be a double-edged sword. In this blog post, we'll explore ten effective strategies for dealing with negative customer feedback, helping you to transform criticism into constructive action. Let’s dive in!
Frontline

5 Ways to Improve Frontline Team Experience

The frontline worker is the key to winning here - they bring the magic that determines whether a customer's experience is awesome or awful. So, how do we improve the experience of the frontline worker, and ensure they are equipped with the knowledge, tools and support they need to deliver on your service promise, every time?
Frontline

Debunking the Myths of Frontline Work

Since COVD-19, our perceptions of frontline workers have dramatically shifted. Most of us have a newfound appreciation for supermarket workers, hospitality staff, bus drivers, sanitation workers and all of the other incredible people who serve us every day.
Frontline

The Frontline Employee Toolkit - What The Frontline Need to Succeed

80% of the global workforce are considered frontline workers. These frontline employees are often the first, last and or only, face-to-face interaction a customer has with a business.So, they’re a pretty big deal. 
Frontline

Why Frontline Employee Experience is the Key to Growth

When you think about strategies for business growth, it’s likely your first point of call will be your sales team or your marketing team, and you wouldn’t be alone. While these teams offer immense value to the growth of your business, there is another team that is arguably more impactful, yet is so often overlooked: your frontline.
Frontline

Unmute the Frontline: The Seven Habits of Empowered Frontline Teams

You’ve made it folks, to the final habit of the Seven Habits of Empowered Frontline Teams. Nice work! If you’ve done your homework, by now you would have implemented six, fail-safe habits that some of the most successful service businesses practice every day. Habits that work to strengthen and empower the frontline, improve customer experiences and in turn dramatically impact your bottom line. 
Frontline

How to Deliver Beautiful Customer Experiences: Advice From the CEO of Caci Clinic.

If you’re in New Zealand and you’re looking for a bit of pampering or a special beauty treatment, it’s likely you’ll head straight to Caci Clinic. Known for its world class service and beautiful customer experiences, the Caci Clinic is one of New Zealand’s most successful and widely recognised skincare and beauty brands. 
Blog

Resource library

Subscribe to learn about new product features, the latest in technology and updates.
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Design
8 min read

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Read post
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Design
Product
Software Engineering
Customer Success
Office setting
Design
8 min read

UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
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Product
8 min read

Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Software Engineering
8 min read

Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
Read post
Mountains
Product
8 min read

PM mental models

Mental models are simple expressions of complex processes or relationships.
Read post
Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
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Meeting
Software Engineering
8 min read

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

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"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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Our blog

From the AskNicely Blog

The latest industry news, interviews, technologies, and resources.
Woman speaking into mic at computer
Design

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Natalie Craig
11 Jan 2022
•
5 min read
Blog

New updates to case management to help serve your customers best

Blog

Proactive property management with AskNicely: Highlights from the Property Management & Me podcast

Blog

How to increase survey response rates | 20+ proven tips

Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention. 

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.
‍
Tool

Customer experience ROI calculator

See how customer experience management could boost your ROI.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.
Guide

NPS Best Practices

You know your NPS Score. Now you want to know, how can I make that score better?
Guide

The Book of NPS

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®
Webinar

2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.