Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

We wrote the book on frontline success

The latest research from AskNicely on how the world’s most innovative service brands lead from the frontline.
Read Now
Header image
Tools

Customer experience ROI calculator

See how customer experience management could boost your ROI.
Natalie Craig
11 Jan 2022
•
5 min read
Woman speaking into mic at computer
Design

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Natalie Craig
11 Jan 2022
•
5 min read
Customer experience
Customer feedback
Frontline
Customer experience

5 ways to elevate employee (and customer) experience

When you think about ways to improve the customer experience, it’s easy to fine tune your focus to the customer. While focussing on the customer is absolutely essential, focussing on your frontline employees (those who deliver the customer experience) is just as important.
Customer experience

5 easy ways to improve the patient experience in dental care

An awesome patient experience not only boosts patient satisfaction, but helps build a loyal patient base and enhances your practice's reputation through positive word of mouth.
Customer experience

7 ways to Make Every Customer Interaction Awesome

Whatever the awesome experience, there are common strategies that can be used to make the experience so good customers keep coming back. The following list is a compilation of 7 ways (that you can start doing today) to make every customer interaction or experience one that will give your customers a new-found love for your brand.
Customer experience

5 Ways to Build a Customer Centric Culture

How do I get my entire team to care about the customer experience as much as I do? It’s a question most executives and managers of service businesses are grappling with. The answer? It all comes down to culture.
Customer experience

5 ways insurance companies are winning on customer experience

Watching Bill Murray come up with creative ways to avoid an insurance salesman in Groundhog Day, hasn’t done the industry any favors. Insurance companies have come a long way since then but customers aren’t forgiving when it comes to negative experiences.
Customer experience

3 Ways Service Brands Get Customer Experience Wrong

As an organization dedicated to helping service brands win on customer experience, we see the whole nine yards when it comes to CX strategies, or lack thereof. While every company is striving to provide the best experience to customers, there are times when even the most well-informed brands miss the mark.
Customer feedback

Complete guide to customer satisfaction surveys + template

Learn how to create, distribute, and analyze customer satisfaction surveys to boost loyalty. Example questions and free templates included.
Customer feedback

How to increase survey response rates: 20+ proven tips

Struggling with low survey response rates? Learn 20 actionable strategies to craft engaging surveys, optimize distribution, and get valuable customer feedback.
Customer feedback

3 free customer satisfaction survey templates

Struggling to build a customer satisfaction survey? Whether you’re measuring NPS or want customer service feedback, our templates can help.
Customer feedback

CSAT explained: What is a customer satisfaction score?

Unleash the power of CSAT! Learn how to measure customer satisfaction, improve CSAT scores, and boost customer loyalty with actionable strategies.
Customer feedback

Why respond to customer feedback? | How-to & benefits

Want to improve satisfaction and drive business growth? Discover benefits and best practices for managing and responding to customer feedback.
Customer feedback

Top 10 Tips for Dealing with Negative Customer Feedback

Feedback can be a double-edged sword. In this blog post, we'll explore ten effective strategies for dealing with negative customer feedback, helping you to transform criticism into constructive action. Let’s dive in!
Frontline

Meet Frontline Employees Where They Are: On Mobile

Back in the day, when mobile phones weren’t a thing (wrack that brain), software and technology to improve work was generally reserved for employees who worked at a desk. The clunky old box that was the computer would send and receive emails, streamline workflows and make the work of many employees far more efficient. Then came the mobile.
Frontline

Positive Psychology: How Frontline Recognition Leads to Better CX

Frontline recognition puts fuel in your business’s ignition. Service brands are powered by people, and if those customer-facing people feel underappreciated and undervalued for their work, then the customer experience that they deliver will suffer.
Frontline

8 ways to get your frontline teams delivering more awesome experiences

Customer experience is everything. And for that you depend on your frontline teams. But how do you actually go about motivating and empowering the very people delivering those experiences?
Frontline

3 Ways to Retain an Awesome Frontline Team

In a landscape where frontline employees generally feel overworked, underpaid, and underappreciated, how do you attract and most importantly keep a highly engaged team who can consistently deliver on your service promise? Start with the following three steps.
Frontline

Fresh Ideas to Coach & Recognize Your Frontline Teams

To kick off 2023, we surveyed our customers across various service industries, as well as customer experience experts in our community to report on their biggest customer experience learnings of the previous year and their plans for the year ahead.
Frontline

Let’s Talk About Frontline Appreciation

It’s 2023! And what better way to kick off the New Year than with a big dose of frontline appreciation. It’s something that should be at the very top of every service brand’s New Years resolutions.
Blog

Resource library

Subscribe to learn about new product features, the latest in technology and updates.
Woman speaking into mic at computer
Design
8 min read

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Read post
View all
Design
Product
Software Engineering
Customer Success
Office setting
Design
8 min read

UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post
Man working at desk
Product
8 min read

Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
Read post
Man pinning images on wall
Software Engineering
8 min read

Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
Read post
Mountains
Product
8 min read

PM mental models

Mental models are simple expressions of complex processes or relationships.
Read post
Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
Read post
Meeting
Software Engineering
8 min read

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
Read post

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
Learn more

"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

Read Now

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

Read Now

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
Learn more
Integration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration icon
Our blog

From the AskNicely Blog

The latest industry news, interviews, technologies, and resources.
Woman speaking into mic at computer
Design

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Natalie Craig
11 Jan 2022
•
5 min read
Blog

New updates to case management to help serve your customers best

Blog

Proactive property management with AskNicely: Highlights from the Property Management & Me podcast

Blog

How to increase survey response rates | 20+ proven tips

Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention. 

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.
‍
Tool

Customer experience ROI calculator

See how customer experience management could boost your ROI.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.
Guide

NPS Best Practices

You know your NPS Score. Now you want to know, how can I make that score better?
Guide

The Book of NPS

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®
Webinar

2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.