Microsoft Teams

Add internal notes to customer feedback and sync them between Microsoft Teams and AskNicely. This ensures all team members are aligned and can collaborate seamlessly to address customer concerns.

Reply directly to customer feedback from within Microsoft Teams. This direct line of communication speeds up response times and helps improve customer satisfaction by addressing their concerns promptly and efficiently.

Activate AskNicely workflows directly from Microsoft Teams to automate your customer service processes. Trigger specific actions based on feedback scores or comments, ensuring your team remains proactive in enhancing customer experiences. Whether it's sending thank you messages, coupons, or escalation notices, do it all without switching apps.