Portland, Ore., September 19, 2018 — Out of 123 vendors in the category, AskNicely has been identified as the top solution in the Fall 2018 G2 Crowd Enterprise Feedback Management Grid Report, receiving the highest scores for: customer satisfaction, likeliness to recommend, usability, relationship, and implementation, reinforcing AskNicely's position as the world's most loved customer feedback software."It's a thrill to repeat as the category leader, especially since customer feedback is central to everything AskNicely is about," says Aaron Ward, Co-Founder and CEO. "G2 Crowd helps us better understand our community of users, what it takes to deliver amazing experiences, and provides an avenue to show that to future customers."AskNicely's NPS Software achieved #1 in satisfaction ranking (97/100 points) on the Enterprise Feedback Management Grid Report, in addition to #1 scores in:Usability Index (9.22/10)Ease of use, administration, and adoption contribute to a product's overall Usability score.Implementation Index (9.2/10)Deployment and implementation efficiency contribute to a product's overall Implementation score.Relationship Index (9.57/10)Ease of doing business with, quality of support, and likelihood to recommend contribute to a product's overall Relationship score.For inclusion in the report a product must have received ten or more reviews. AskNicely has earned over 400 reviews, more than the next 9 vendors combined.
“Rankings on G2 Crowd reports are based on data provided to us by real users,” said Michael Fauscette, Chief Research Officer, G2 Crowd. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”Learn more about what real users have to say (or leave your own review of AskNicely) on G2 Crowd’s AskNicely review page!About AskNicelyFounded in 2014, AskNicely helps thousands of forward-thinking companies like Reddit, Xero, and Jetstar transform customer experiences. Thus driving growth by automatically collecting and actioning customer feedback in real time — powered by the Net Promoter Score framework. Rated #1 by G2Crowd, AskNicely empowers entire organizations with insights to increase customer retention and automate advocacy.About G2 CrowdG2 Crowd, the world’s leading business solution review platform, leverages more than 381,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2 Crowd’s site to gain unique insights.
