Introducing AI insights: Extract actionable insights instantly

At AskNicely we know just how difficult and daunting it can be to sift through mountains of feedback, but also how vital it is for finding areas for improvement. That’s why I’m excited to share more information about one of the NiceAI features we recently released. If you attended our NiceAI webinar you might have seen one of the newest features, AI insights, in action. If you missed it, but want to see these features at work, you can rewatch the webinar here.

We believe artificial intelligence has the potential to shape the world of customer feedback and we’re excited to be at the forefront of the industry by integrating it into our product. Our AI insights tool is designed to help teams extract meaningful data from their feedback by condensing it, identifying commonalities, highlighting patterns, and more. Here’s everything to know about this new feature.

What is AI insights?

At AskNicely, we built AI insights to simplify customer feedback analysis. The AI insights feature doesn’t just categorize responses — it highlights the most important themes and provides actionable summaries. To help you save time and better serve your customers, the feature takes the complexity out of feedback analysis using advanced AI algorithms.

You just got a new data analyst on your team: AI insights

When you use AI insights to analyze feedback from various channels and organize it you get the most valuable insights and save time. This makes it a fantastic tool for teams looking to stay on top of everything that matters most to their customers. Never miss valuable opportunities to drive operational improvements that can lead to customer dissatisfaction again. The AI can help you see these opportunities and make changes to help your business grow and better serve your customers.

How do AI insights work?

AI insights will automatically categorize and summarize customer feedback, highlighting key themes. AI insights distills large volumes of customer feedback data into easy-to-digest summaries that are immediately actionable. This is even more important as you collect more detailed customer feedback using tools like our new dynamic surveys. 

Users can hone in on certain aspects of business with the “pivot field” option in AskNicely. Choose a window of time to analyze data from or a specific team member to review feedback of. AI insights will sort through the data and pull out the most important themes helping you prioritize areas for improvement and praise areas of excellence.

The key benefits of this feature include:

• Time savings: AI insights does the heavy lifting of sorting through hundreds or thousands of pieces of feedback, reducing hours spent manually analyzing feedback into minutes. 
• Actionable insights: Feedback is analyzed for common themes based on customer comments, helping teams identify what customers love and what to focus on improving.
• Filter insights: All insights are filterable and can be broken down into a secondary layer that makes sense for your business (e.g. show insights by ‘agents’ in ‘California’). 
• Data-driven decisions: Instant summaries and recommendations that drive improvements in customer experience and operational efficiency.

Ready to start using AI insights?

AI insights is making feedback more actionable while enabling COOs and service leaders to proactively improve customer satisfaction and profitability. The feature's AI-driven ability to prioritize and drive action is unmatched in the customer experience management market and makes it easier for you and your team to move quickly on feedback.

If you don’t believe us, try it for yourself with your customer feedback and see just how much time a feature like this can save you and your team. We’re excited for you to see just how much AI can help save you time and hone in on the most important parts of customer feedback: the customers. 

AI insights are now available, simply contact your customer support manager to get access. Not a customer yet? Book a demo with one of our reps to get started.