Gone are the days of old-school frontline performance reviews.
Make way for AskNicely report cards!
In today's lightning-fast business world, staying ahead of the curve requires more than standard performance evaluations—it demands a dynamic tool that keeps your frontline team on the path to success every day (not just every quarter). In this blog, we’ll take a deep dive into our new Report Cards feature, and how you can use it to build a motivated, happy team who deliver consistently awesome experiences to your customers.
Let’s dive in!
To improve your customer experience, you need to support your frontline teams to be on their A-game everyday. The 2022 State of Frontline Survey revealed that nearly two thirds (64%) of the customer experience is impacted by things delivered directly via the frontline, and businesses with frontline worker experience and satisfaction programs experience a 25% increase in revenue, a 64% increase in employee efficiency, and a 73% increase in customer satisfaction.
With Report Cards, both managers and employees can see exactly what they’re nailing, what they need to work on, their NPS score and how they are tracking towards certain goals and milestones.
For too long, we’ve been expecting frontline associates to deliver world class customer experience without providing them with the roadmap to success. This roadmap includes what success looks like, what they’re doing well and what they need to work on. Without this map, it becomes almost impossible to build a genuinely confident, motivated and empowered team.
Report cards are the map that lead frontline associates and their managers out of the dark, and into the light. Suddenly, teams have a clear benchmark to measure success and are given daily guidance to help them become their best selves at work. The outcome is happier employees, and in turn, happier customers.
Ditch the tedious data grind. Report cards are automatically generated based on real-time performance insights, meaning you get everything you need in one place, without breaking a sweat.
Report cards are delivered monthly to employees and managers. You can say goodbye to undated yearly reviews and hello to timely, targeted guidance that keeps your squad firing on all cylinders.
One-size-fits-all feedback? Not here! Add your personal touch with custom comments and context. Show your team you're not just their manager—you're their coach, too.
If you manage large teams of frontline staff across multiple branches and locations, seeing to every employee becomes impossible. With Report Cards, you have clear oversight on what customers think and how employees are tracking that will help you achieve success at scale.
As Rob Arther, Director of Business Development at JiffyLube explains, “Using AskNicely, we now understand what customers think of the experience and how to improve it in real-time. It’s also created an environment of betterment for our employees.”
Improvement is all about baby steps. AskNicely Report Cards serve as the spark that keeps your team moving forward with consistent motivation and valuable, relevant feedback from both customers and managers.
Annual promotions and reviews just got a whole lot smarter. Let data be your guide and ensure your team knows where they stand, setting the stage for career greatness!
Ready to revolutionize your team's path to success? Empower your management, inspire your team, and level up your customer experience dramatically.
Curious? Book a demo.
