Access all of your customer feedback in one place with new Microsoft Teams integration

It’s no secret that when your tools work together seamlessly it’s easier for you to serve your customers and motivate your frontline to provide top-notch service. That’s why we added a new Microsoft Teams integration so your employees can access their feedback in the workspace they already use.

All of your feedback in one place 

With the new AskNicely and Microsoft Teams integration you can empower your team to take action on customer feedback easily and efficiently. No need to download another app or even leave Microsoft Teams. Get the benefits of using AskNicely like triggering workflows seamlessly and collaborating effectively right within Microsoft Teams. Enhance efficiency and collaboration among team members while offering your customers proactive customer service to raise your NPS scores and earn more positive reviews.

Setting up this integration lets you and your team:

• View customer feedback in Microsoft Teams: Your team can view all of their customer feedback right in Microsoft Teams, either in a single channel or in multiple channels specific to teams, locations, or groups. 

• Directly respond to feedback in Microsoft Teams: Once you’ve viewed feedback in Microsoft Teams, respond to it too. You and your team can immediately take action and reply to any feedback, shortening response times and improving the customer experience by resolving issues quickly. 

• Add internal notes to feedback: Make your feedback collaborative by adding notes in Microsoft Teams that will sync with AskNicely so everyone can stay aligned no matter which platform they prefer using. 

• Run AskNicely workflows from Microsoft Teams: You can even continue using any AskNicely workflows you’ve currently got to provide the same automated service through Microsoft Teams that you would in AskNicely. Plus, you can set triggers for specific automated actions when feedback includes a certain word or comment.

Get the best of Microsoft Teams and AskNicely by setting up the integration and start transforming your customer feedback into real change. Using a customer experience management platform like AskNicely you can analyze customer feedback and take specific location or employee-targeted action to improve the customer experience. Easily identify where your frontline could benefit from training and implement playbooks to help them improve. Ultimately connecting your team with insights and actionable feedback they can use to provide customers better service, making for a more fulfilling work environment and increasing retention internally and externally.

How to use the Microsoft Teams integration with AskNicely

Step 1: Download Microsoft Teams from the Microsoft App store if you don’t already have it. 

Step 2: Log into AskNicely and set up the “Send to Teams” workflow by navigating to the “Workflows” page (the lightning bolt on the left side.) 

Step 3: Choose “Actions”

Step 4: Select the “Send to Microsoft Teams” action from the list. 

Step 5: Name your workflow.

Step 6: Select your frequency option. 

Step 7: Create a new rule and enter the required rule information for the workflow. 

Step 8: Enter the value and access more options if needed. 

Step 9: Configure the response and select the channel you want the responses to go to, select any fields you want included in the response too. 

Step 10: Save changes.

Step 11: Set the workflow you just created to “on.”

Why use AskNicely 

Getting feedback from your customers can be easy, but putting that feedback to good use is a completely different task. AskNicely goes a step beyond managing customer feedback to helping you improve customer experiences. Use the AskNicely and Microsoft Teams integration to bridge the gap between feedback and action, closing the communication gap, and empowering your frontline team. 

Use the integration to deliver feedback to the people who need it most in a convenient way. 

Interested AskNicely and Microsoft Teams? Book a demo today.