Roughly two thirds of the customer experience is directly impacted by the frontline. That’s a huge chunk of your business! Ensuring that your frontline staff is directly motivated to make every customer interaction great can have a massive impact on your CX and your bottom line.
Businesses with employee recognition programs see:
Reduced employee turnover - 63% of survey respondents who were “always” or “usually” recognized were “very unlikely” to hunt for a new job in the next 3 to 6 months.
Higher employee satisfaction - 40% of employed Americans would put more energy into their work if they were recognized more often.
More efficient employees - Survey respondents from organizations with employee satisfaction programs saw a 64% increase in employee efficiency.
Higher customer satisfaction - Businesses with frontline satisfaction programs saw a 73% increase in customer satisfaction.
Revenue improvement - Businesses with frontline satisfaction programs saw a 25% increase in revenue improvement.
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