Better data, higher accessibility, less stress, more automation — there are a ton of benefits of using customer experience software over manual feedback collection. With customer experience management software you can:
Automatically distribute surveys and collect feedback: Software can automatically send surveys based on specific behavioral triggers (after a completed appointment, when a service ticket is completed, quarterly, etc.) Without software, someone has to send every survey manually — if they remember, that is.
Consolidate and analyze survey responses: Software synthesizes customer feedback automatically and it can create a progressive profile of each respondent to analyze trends over time and highlight important customer experiences. That would take a huge amount of time for even seasoned analysts.
Integrate with the tools you already use: From your CRM to the platforms your team uses to communicate, customer experience data and outcomes benefit your team more when they’re accessible.
Automate repeatable processes with workflows: When feedback that requires a response comes in, a customer experience platform can alert a staff member to take action. This gets the customer a resolution faster and improves their overall experience.
All of this leads to quantifiable benefits, including increased customer loyalty, decreased churn, and revenue growth. We’d be happy to show you how our customer experience management platform could benefit your organization specifically —
let’s talk.
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