Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

Customer experience ROI: Measuring & communicating success

Discover how to measure and prove the ROI of customer experience initiatives with detailed steps, effective communication strategies, and real-world examples.

Customer service vs. customer experience: A complete guide

Discover the differences between customer service and customer experience, and learn actionable tips to enhance both for customer loyalty and satisfaction

Elevate the telecom customer experience: Tips & strategies

Master telecom customer experience with this in-depth guide. Learn best practices, overcome challenges, and boost customer satisfaction.

The link between customer experience & employee engagement

Learn strategies to enhance customer experience and employee engagement. Discover best practices, measurement techniques, and integration tips for success.

Customer experience insights: Definition & best practices

Learn how to collect and analyze CX insights to enhance customer satisfaction, improve loyalty, and drive business growth. Expert advice from industry leaders

Customer experience program: Definition & how to design

Learn how to build successful CX programs to boost satisfaction, loyalty, and retention. Tips, frameworks, and more.

Managing Your Customer Experience: Key Methods for Collecting Customer Feedback

Meeting your business’s big-picture NPS goals of going from bad to good (or even world class) takes time, effort, and ultimately putting theory into practice every day. I know, and here’s a quick story about why: I was a huge nerd. How nerdy

Connect the Frontline to the Bottom Line: The Seven Habits of Empowered Frontline Teams.

It’s a critical step that many businesses forget to take. Yet, when you connect the frontline to the bottom line, you create an empowered team that has a clear line of sight between their role and the overall success of the business.

How to Align Service Cultures Using Technology with David Benoit

David Benoit has owned and operated a service company for over 22 years. As he looks back and reflects on his business journey, one regret comes to mind…

Recognize Achievement: The Seven Habits of Empowered Frontline Teams.

It’s critical that organisations have systems in place for regularly recognizing the achievements of frontline teams.

Do One Thing Better: The Seven Habits of Empowered Frontline Teams.

If you’re all caught up on Habit #1 of the Seven Habits of Empowered Frontline Teams, you’ll know just how important setting your service standard is. That is, a list of tangible outcomes put in place so that your customers know what to expect, and your frontline understand what’s required of them when it comes to delivering awesome customer experiences. 

The People Side of Workplace Change with Dr. Patti Fletcher.

Dr. Patti Fletcher — Forbes contributing writer, award-winning CMO, and bestselling author, opens her presentation at the Global Frontline Experience Summit with a rather bleak statistic…

Connecting Frontline Teams to a Higher Purpose with Cath Stone.

Cath Stone is Executive Director of donor services at the Australian Red Cross Lifeblood. She leads a team of 2000 frontline workers that facilitate blood donations around the country.
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Resource library

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Product
Software Engineering
Customer Success
Office setting
Design
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UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
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Man working at desk
Product
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Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Man pinning images on wall

Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
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Mountains
Product
8 min read

PM mental models

Mental models are simple expressions of complex processes or relationships.
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Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
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Meeting

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.

Customer experience ROI calculator

See how customer experience management could boost your ROI.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.

NPS Best Practices

You know your NPS Score. Now you want to know, how can I make that score better?

The Book of NPS

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®

2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.