NPS Benchmark Study

The definitive study into industry best practice and success stories when using Net Promoter Score to measure customer satisfaction.

DOwnload The Case Study

Get the NPS Benchmark Study:

What companies with advanced NPS programs are more than twice as likely to achieve.
How companies with an NPS of 60 or greater have grown over the last 12 months.
What happens when companies do not take action on customer feedback.
And why you need to be thinking about advanced NPS programs now.

Surprisingly 54% of growth-oriented companies still don’t use Net Promoter Score - despite being the industry standard metric for measuring customer happiness. Get real data on why you should be actioning NPS and how your program compares to others.

Connect your feedback data from Qualtrics to coach and motivate your frontline 👉 Learn More

NPS Benchmark Study

Get the NPS Benchmark Study:

You might also like

2025 State of customer experience management report

4 stages of using customer feedback

8 tips for turning feedback into action