Streamline business growth with CX management software

Transform how your business listens, learns, and responds to customer feedback with AskNicely: the customer experience management tool built for companies that want to deliver the best customer experience, improve customer engagement, and grow revenue through smarter customer insights.
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A customer experience management platform built for business growth

Companies that actively measure and act on customer interactions consistently outperform their competitors in terms of customer loyalty, retention, and revenue growth. AskNicely’s CXM software helps you collect, analyze, and act on real-time feedback across all customer touchpoints in the customer lifecycle.

See actionable insights and recommendations on any device — including mobile apps, TV dashboards, Slack, PowerPoint, Zoho, Microsoft, and over 40 customer relationship management (CRM) systems like Salesforce, Zendesk, and Adobe Experience Manager.

Our cloud-based platform bridges the gap between CX metrics and your frontline teams, ensuring every customer relationship is strengthened and every workflow drives value.
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Customer experience software your team will actually use

Collect customer feedback with surveys and prompts that feel natural, not intrusive. AskNicely’s CX management software makes it simple to understand customer sentiment, explore pain points, and identify areas for improvement through advanced feedback management.

Select from proven survey templates or fully customizable options to align with your brand's voice. Track CSAT, NPS, and CES while uncovering customer insights that help you reduce churn, improve customer support, and deliver the best customer experience. With omnichannel integrations, your team can respond across social media, chatbots, self-service, and even your ticketing system.
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Track, benchmark, and improve customer experience performance

How are your CX initiatives performing? AskNicely makes it easy to track key performance indicators, benchmark results against industry standards, and take actionable steps that improve retention, customer loyalty, and revenue.
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Our SaaS CXM software allows companies to measure:
- Net promoter score (NPS)
- Customer satisfaction score (CSAT)
- Customer effort score (CES)
- Sentiment analysis and response trends by team, product, or touchpoint
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Use these analytics tools to close feedback loops, break down silos, and design workflows that address customer needs and pain points in real time. Notifications keep your teams aligned, ensuring every interaction delivers impact.
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Frequently asked questions

Everything you need to know about the product and billing.
What is customer experience (CX) management software?
Customer experience management (CEM) software helps businesses collect, analyze, and act on customer feedback to deliver the best customer experience. By tracking customer needs and behaviors, CEM tools enable teams to provide personalized engagement, improve customer support, and streamline operations across contact centers, social media, help desk systems, and other omnichannel platforms.
What are the features and functionality of CX management software?
The best customer experience management software includes automated survey distribution, omnichannel messaging, APIs for CRM integrations, and cloud-based dashboards. Advanced features may include marketing automation, chatbots, knowledge base integrations, and sentiment analysis to optimize every stage of the customer lifecycle.
What are the benefits of using customer experience management software?
The right CXM software helps companies reduce customer churn, enhance customer support, and strengthen customer relationships. With deep customer insights, small businesses and enterprises alike can optimize workflows, improve customer engagement, and respond faster to customer needs and transactional feedback.
Can CEM software integrate with existing CRM and support systems?
Yes. AskNicely integrates seamlessly with Salesforce, Zoho, Microsoft, Adobe Experience Manager, help desk tools, knowledge bases, and ticketing systems. These cloud-based integrations unify customer profiles, streamline workflows, and ensure every touchpoint contributes to customer loyalty.
What is the difference between CRM and CEM?
CRM (customer relationship management) focuses on managing customer data and relationships, while CEM prioritizes understanding customer behavior, mapping the customer journey, and improving customer interactions. CEM software ensures every experience aligns with customer expectations and strengthens loyalty.
How does CX management software help track CX performance metrics and KPIs?
CEM tools provide real-time dashboards to monitor NPS, CSAT, CES, and more. With predictive analytics tools, notifications, and automation, teams can resolve pain points, streamline customer support, and continuously improve customer interactions across all channels.
What metrics can AskNicely’s CXM software track?
AskNicely enables businesses to measure NPS, CSAT, CES, customer behavior trends, sentiment analysis, and social media engagement. All customer feedback is available in cloud-based dashboards, helping companies identify opportunities, improve workflows, and grow stronger customer relationships.
How does CX management software help companies retain customers?
AskNicely helps reduce churn by surfacing insights that drive timely follow-ups through messaging, self-service, social media, and transactional feedback channels. Automated workflows and omnichannel notifications empower teams to resolve issues quickly and deliver the best customer experience.
What about pricing for CX management software?
AskNicely offers flexible pricing to suit both small businesses and large enterprises. Plans scale with users, survey volumes, automation, and advanced features — ensuring you maximize ROI with the best customer experience management software for your needs.
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