Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

We wrote the book on frontline success

The latest research from AskNicely on how the world’s most innovative service brands lead from the frontline.
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Tools

Customer experience ROI calculator

See how customer experience management could boost your ROI.
Natalie Craig
11 Jan 2022
•
5 min read
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Design

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Natalie Craig
11 Jan 2022
•
5 min read
Customer experience
Customer feedback
Frontline
Customer experience

Customer service vs. customer experience: A complete guide

Discover the differences between customer service and customer experience, and learn actionable tips to enhance both for customer loyalty and satisfaction
Customer experience

Elevate the telecom customer experience: Tips & strategies

Master telecom customer experience with this in-depth guide. Learn best practices, overcome challenges, and boost customer satisfaction.
Customer experience

The link between customer experience & employee engagement

Learn strategies to enhance customer experience and employee engagement. Discover best practices, measurement techniques, and integration tips for success.
Customer experience

Customer experience insights: Definition & best practices

Learn how to collect and analyze CX insights to enhance customer satisfaction, improve loyalty, and drive business growth. Expert advice from industry leaders
Customer experience

Customer experience program: Definition & how to design

Learn how to build successful CX programs to boost satisfaction, loyalty, and retention. Tips, frameworks, and more.
Customer experience

How GenAI will shape the future of customer experiences

We’re proud to be at the forefront of thoughtfully leveraging AI to create world-class people-powered businesses.
Customer feedback

Tracking Real-Time Trends in Your Customer Feedback is a Game Changer

From identifying key areas of improvement, uncovering blind spots and gaining a deeper understanding of your customers than ever before, here’s why tracking real-time trends in your customer feedback is an absolute game-changer, and how you can go about doing it.
Customer feedback

Best time to send NPS surveys: 2024 tips & best practices

Discover the best time to send NPS surveys, improve response rates, and get actionable customer feedback. Get general and industry-specific tips.
Customer feedback

How To Triple Your Positive Online Reviews in 3 Months

Increasing your positive online reviews can make more impact than any bedazzled marketing campaign ever could. The fact is, what others have to say about your business is taken more seriously than what you have to say about your business.
Customer feedback

Why Collecting Customer Feedback Isn’t Enough

Beyond following up and talking to customers, utilizing feedback to coach your frontline teams and guide your wider business strategy is what will set you apart from your competition.
Customer feedback

Get Feedback to the Frontline: The Seven Habits of Empowered Frontline Teams.

In a service-based experience brand, the most valuable feedback comes directly from the customer. To cut to the chase, you can not have an empowered frontline team without giving them regular, real-time, customer-driven feedback.
Customer feedback

CSAT vs NPS: Which CX metric to use

CSAT and NPS are two of the most popular metrics for measuring customer experience, so which should you use?
Frontline

5 Ways to Improve Frontline Team Experience

The frontline worker is the key to winning here - they bring the magic that determines whether a customer's experience is awesome or awful. So, how do we improve the experience of the frontline worker, and ensure they are equipped with the knowledge, tools and support they need to deliver on your service promise, every time?
Frontline

Debunking the Myths of Frontline Work

Since COVD-19, our perceptions of frontline workers have dramatically shifted. Most of us have a newfound appreciation for supermarket workers, hospitality staff, bus drivers, sanitation workers and all of the other incredible people who serve us every day.
Frontline

The Frontline Employee Toolkit - What The Frontline Need to Succeed

80% of the global workforce are considered frontline workers. These frontline employees are often the first, last and or only, face-to-face interaction a customer has with a business.So, they’re a pretty big deal. 
Frontline

Why Frontline Employee Experience is the Key to Growth

When you think about strategies for business growth, it’s likely your first point of call will be your sales team or your marketing team, and you wouldn’t be alone. While these teams offer immense value to the growth of your business, there is another team that is arguably more impactful, yet is so often overlooked: your frontline.
Frontline

Unmute the Frontline: The Seven Habits of Empowered Frontline Teams

You’ve made it folks, to the final habit of the Seven Habits of Empowered Frontline Teams. Nice work! If you’ve done your homework, by now you would have implemented six, fail-safe habits that some of the most successful service businesses practice every day. Habits that work to strengthen and empower the frontline, improve customer experiences and in turn dramatically impact your bottom line. 
Frontline

How to Deliver Beautiful Customer Experiences: Advice From the CEO of Caci Clinic.

If you’re in New Zealand and you’re looking for a bit of pampering or a special beauty treatment, it’s likely you’ll head straight to Caci Clinic. Known for its world class service and beautiful customer experiences, the Caci Clinic is one of New Zealand’s most successful and widely recognised skincare and beauty brands. 
Blog

Resource library

Subscribe to learn about new product features, the latest in technology and updates.
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Design
8 min read

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Read post
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Design
Product
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Customer Success
Office setting
Design
8 min read

UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
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Product
8 min read

Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Software Engineering
8 min read

Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
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Mountains
Product
8 min read

PM mental models

Mental models are simple expressions of complex processes or relationships.
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Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
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Meeting
Software Engineering
8 min read

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

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"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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Our blog

From the AskNicely Blog

The latest industry news, interviews, technologies, and resources.
Woman speaking into mic at computer
Design

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Natalie Craig
11 Jan 2022
•
5 min read
Blog

New updates to case management to help serve your customers best

Blog

Proactive property management with AskNicely: Highlights from the Property Management & Me podcast

Blog

How to increase survey response rates | 20+ proven tips

Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention. 

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.
‍
Tool

Customer experience ROI calculator

See how customer experience management could boost your ROI.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.
Guide

NPS Best Practices

You know your NPS Score. Now you want to know, how can I make that score better?
Guide

The Book of NPS

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®
Webinar

2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.