Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

Customer service vs. customer experience: A complete guide

Discover the differences between customer service and customer experience, and learn actionable tips to enhance both for customer loyalty and satisfaction

Elevate the telecom customer experience: Tips & strategies

Master telecom customer experience with this in-depth guide. Learn best practices, overcome challenges, and boost customer satisfaction.

The link between customer experience & employee engagement

Learn strategies to enhance customer experience and employee engagement. Discover best practices, measurement techniques, and integration tips for success.

Customer experience insights: Definition & best practices

Learn how to collect and analyze CX insights to enhance customer satisfaction, improve loyalty, and drive business growth. Expert advice from industry leaders

Customer experience program: Definition & how to design

Learn how to build successful CX programs to boost satisfaction, loyalty, and retention. Tips, frameworks, and more.

How GenAI will shape the future of customer experiences

We’re proud to be at the forefront of thoughtfully leveraging AI to create world-class people-powered businesses.

Customer Feedback Loop | Definition, Examples, Tips

Discover how a customer feedback loop could help you improve customer experience, and how to successfully implement one. Examples included.

5 customer feedback questions you should NOT ask your customers

Knowing some of the customer feedback questions you should NOT ask your customers is so important. Once you know the questions to avoid, you can start working out what you do want to know and how to ask the perfect questions to get the insights you need.

9 Ways to Run an Efficient Customer Feedback Program

Before you launch your customer feedback program, it’s important to understand best practices. Whether you’re using customer feedback software or another tool, this will ensure you create a program that is efficient and going to provide you with the information you need.

5 Ways to Improve Frontline Team Experience

The frontline worker is the key to winning here - they bring the magic that determines whether a customer's experience is awesome or awful. So, how do we improve the experience of the frontline worker, and ensure they are equipped with the knowledge, tools and support they need to deliver on your service promise, every time?

Debunking the Myths of Frontline Work

Since COVD-19, our perceptions of frontline workers have dramatically shifted. Most of us have a newfound appreciation for supermarket workers, hospitality staff, bus drivers, sanitation workers and all of the other incredible people who serve us every day.

The Frontline Employee Toolkit - What The Frontline Need to Succeed

80% of the global workforce are considered frontline workers. These frontline employees are often the first, last and or only, face-to-face interaction a customer has with a business.So, they’re a pretty big deal. 

Why Frontline Employee Experience is the Key to Growth

When you think about strategies for business growth, it’s likely your first point of call will be your sales team or your marketing team, and you wouldn’t be alone. While these teams offer immense value to the growth of your business, there is another team that is arguably more impactful, yet is so often overlooked: your frontline.

Unmute the Frontline: The Seven Habits of Empowered Frontline Teams

You’ve made it folks, to the final habit of the Seven Habits of Empowered Frontline Teams. Nice work! If you’ve done your homework, by now you would have implemented six, fail-safe habits that some of the most successful service businesses practice every day. Habits that work to strengthen and empower the frontline, improve customer experiences and in turn dramatically impact your bottom line. 

How to Deliver Beautiful Customer Experiences: Advice From the CEO of Caci Clinic.

If you’re in New Zealand and you’re looking for a bit of pampering or a special beauty treatment, it’s likely you’ll head straight to Caci Clinic. Known for its world class service and beautiful customer experiences, the Caci Clinic is one of New Zealand’s most successful and widely recognised skincare and beauty brands. 
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Resource library

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Office setting
Design
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UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
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Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
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Mountains
Product
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PM mental models

Mental models are simple expressions of complex processes or relationships.
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Meeting
Design
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What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
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Meeting

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

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Learn how AskNicely has helped these companies transform the customer experience.
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Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.

Customer experience ROI calculator

See how customer experience management could boost your ROI.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.

NPS Best Practices

You know your NPS Score. Now you want to know, how can I make that score better?

The Book of NPS

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®

2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.