Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

We wrote the book on frontline success

The latest research from AskNicely on how the world’s most innovative service brands lead from the frontline.
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Tools

Customer experience ROI calculator

See how customer experience management could boost your ROI.
Natalie Craig
11 Jan 2022
•
5 min read
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Design

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Natalie Craig
11 Jan 2022
•
5 min read
Customer experience
Customer feedback
Frontline
Customer experience

Calling all speciality healthcare providers: A guide for the ultimate patient experience

Historically, patient feedback has come in the form of long, boring, mandatory surveys that get filled out by reluctant patients and rarely get shared with or acted on by frontline teams...
Customer experience

Customer Experience Masterclass IV: Personalizing Coaching to Increase Training Effectiveness

Did you hear? We have launched a series of free masterclasses that will give you the skills, knowledge, and techniques you need to build a world-class frontline team that delivers phenomenal customer experiences.
Customer experience

Customer Experience Masterclass III: Empowering and Rewarding the Frontline

Did you hear? We have launched a series of free masterclasses that will give you the skills, knowledge, and techniques you need to build a world-class frontline team that delivers phenomenal customer experiences.
Customer experience

3 Ideas to Help Build a Customer-First Culture

Good customer service is extremely hard if you don’t see the point. While you may have grand customer experience plans for your company, if your vision is not shared by the entire organization (most importantly your customer-facing teams) those plans are unlikely to ever come to fruition.
Customer experience

The Customer Experience Masterclasses are Here! Module 2: Tracking, Sharing, and Acting on Feedback

Did you hear? We launched a series of free masterclasses that will give you the skills, knowledge, and techniques you need to build a world-class frontline team that delivers phenomenal customer experiences.
Customer experience

5 quick improvements that make for a more consistently awesome customer experience

Customer feedback

How to respond to Google reviews for better outcomes

Discover how to reply to Google reviews and use feedback to grow. Gain trust, resolve issues, and improve your business with smart review management.
Customer feedback

Voice of the customer (VoC) template, benefits, and tips

Use this free VoC template to analyze customer feedback and turn it into actionable insights to improve your customer experience. Download now.
Customer feedback

Complete guide to customer satisfaction surveys + template

Learn how to create, distribute, and analyze customer satisfaction surveys to boost loyalty. Example questions and free templates included.
Customer feedback

How to increase survey response rates: 20+ proven tips

Struggling with low survey response rates? Learn 20 actionable strategies to craft engaging surveys, optimize distribution, and get valuable customer feedback.
Customer feedback

3 free customer satisfaction survey templates

Struggling to build a customer satisfaction survey? Whether you’re measuring NPS or want customer service feedback, our templates can help.
Customer feedback

CSAT explained: What is a customer satisfaction score?

Unleash the power of CSAT! Learn how to measure customer satisfaction, improve CSAT scores, and boost customer loyalty with actionable strategies.
Frontline

5 ways to be a better frontline manager

As frontline managers, the success of your team and the satisfaction of your customers lie in your hands – your role is pivotal in empowering your frontline staff to deliver consistently exceptional service to your customers. No pressure! But fear not...
Frontline

How to Kick Start the Year with Genuine Frontline Motivation

As we step into a new year, the key to unlocking unparalleled customer experience success lies in cultivating genuine frontline motivation within your teams.
Frontline

How to equip and empower frontline teams during the holiday season

The holiday season is not only a time of joy, celebration and dressing your pets up in Santa outfits, but also a period that brings unique challenges, especially for businesses with frontline teams.
Frontline

8 Things Your Frontline Employees Want

Understanding and addressing the needs of frontline employees are foundational steps in creating a workplace culture where both employees and customers flourish.
Frontline

The Best Customer Service Quotes to Motivate Your Team

Ah, the enchanting realm of customer service – a place where every interaction is an opportunity to create magic and forge lasting connections. But let's be real, even the most passionate customer service wizards can find themselves facing the occasional challenge
Frontline

Introducing Goals & Recognition

Blog

Resource library

Subscribe to learn about new product features, the latest in technology and updates.
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Design
8 min read

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
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Customer Success
Office setting
Design
8 min read

UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
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Product
8 min read

Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Software Engineering
8 min read

Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
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Mountains
Product
8 min read

PM mental models

Mental models are simple expressions of complex processes or relationships.
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Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
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Meeting
Software Engineering
8 min read

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

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"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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Our blog

From the AskNicely Blog

The latest industry news, interviews, technologies, and resources.
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Design

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Natalie Craig
11 Jan 2022
•
5 min read
Blog

New updates to case management to help serve your customers best

Blog

Proactive property management with AskNicely: Highlights from the Property Management & Me podcast

Blog

How to increase survey response rates | 20+ proven tips

Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention. 

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.
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Tool

Customer experience ROI calculator

See how customer experience management could boost your ROI.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.
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Webinar

2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.