Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

Reputation management software: Top tools & benefits for businesses

Discover the best reputation management software for businesses. Compare features, pricing, and benefits to boost your online reputation and customer trust.

2025 state of customer experience in financial services

Discover how banks, insurers, and fintechs collect feedback, measure CX, and turn insights into action. Insights from 100+ leaders and a Lendmark case study.

Medallia alternatives: Platforms for better customer experience

Discover the best Medallia alternatives for customer feedback, analytics, and CX. Compare features, pricing, and use cases to find your ideal solution.

What great CX leaders do differently

Great CX leaders focus on people, daily feedback, empowerment, and proactive action. Learn how they blend strategy, empathy & smart tools like AskNicely.

2025 state of customer experience in fitness, health & wellness

Discover how gyms, wellness brands, and health centres are listening to members, turning feedback into action, and delivering transformative experiences that drive loyalty, retention, and growth.

The link between employee well-being and patient satisfaction

Discover how employee wellbeing directly impacts patient satisfaction and how feedback-driven cultures improve care, retention, and growth in healthcare.

Qualtrics alternatives for customer experience management

Explore top Qualtrics alternatives for customer experience management. Discover user-friendly platforms to collect feedback, boost retention, and empower your teams.

2025 state of customer experience in healthcare

Explore the 2025 state of healthcare customer experience and how providers can use patient feedback to improve satisfaction, loyalty, and outcomes.

Top 4 Podium alternatives in 2025

Compare the top Podium alternatives for 2025 — AskNicely, Intercom, SOCi, and Reputation — to find the right platform for your business.

2025 state of customer experience in home services

Discover key insights from 3,000+ leaders on how home services brands can elevate CX through faster feedback, empowered teams, and real-time systems.

Patient journey mapping: Steps, examples and best practices

Explore patient journey mapping stages, templates, and strategies to turn insights into measurable improvements in healthcare.

NPS in healthcare: How to measure and improve

Learn how to measure NPS in healthcare, interpret benchmarks, and take action on feedback to boost satisfaction and referrals.

Turning every technician visit into a 5-star experience

Every technician visit is a chance to build trust, loyalty, and referrals. Learn how to turn routine service calls into consistent 5-star experiences.

Empowering customer-facing finance teams to drive customer loyalty

Discover how financial institutions can build lasting customer loyalty by empowering frontline teams with real-time feedback, coaching, and recognition.

How to get CFO buy-in for your CX strategy

Learn how to secure CFO support for your CX strategy by translating customer experience into measurable revenue, retention, and cost savings.

How to reduce customer churn with proactive follow-up

Discover how proactive follow-up reduces customer churn, builds loyalty, and drives growth. Learn best practices and see real results with AskNicely.

5 Lessons from working with 100+ customer-obsessed companies

Reagan Nickl, VP of Customer Success at AskNicely, shares 5 lessons from 100+ customer-obsessed companies on using feedback to transform CX.

How real-time feedback helps pest control companies improve CX

Discover how pest control companies like Platinum, Aptive & Moxie use real-time customer feedback to boost CX, loyalty & growth.

Using AI to analyze (and act) on customer feedback at scale

AI transforms customer feedback into real-time, actionable insights. Learn how businesses use AI to analyse sentiment, improve CX, and empower frontline teams.

Top 4 Birdeye Alternatives in 2025

Discover the best Birdeye alternatives for 2025. See how AskNicely, Intercom, Reputation, and Podium stack up to boost reviews and customer experience.

AskNicely hot takes: Responding to passives is just as important as detractors

Our CSM explains why responding to your passive customers is just as important as responding to your detractors.

Turning feedback into action: How top clinics close the loop with patients

Discover how leading clinics turn patient feedback into real action, improve experiences, and build loyalty through real-time insights and team empowerment.

Reducing service complaints through real-time feedback and follow-up

Learn how real-time feedback and fast follow-up can reduce service complaints, empower frontline teams, and turn customer issues into loyalty and growth.

AskNicely hot takes: Don't be afraid of negative feedback

AskNicely Customer Success Manager, Breanne Singley, shares her hot take: negative feedback can actually be good.

Frontline teams don’t have access to enough actionable feedback

Most businesses collect plenty of feedback, but frontline teams rarely see it in time to act. Here’s why actionable feedback is the real game changer.

How to get more patient reviews: 10+ easy wins

Explore how to get more patient reviews with best practices, automation, and tools that help healthcare providers earn trust and grow.

How to act on customer satisfaction results

Turn customer satisfaction results into real business growth. Learn how to analyze feedback, empower teams, and implement strategies to boost loyalty.

10 best enterprise feedback management tools (Updated 2025)

Looking for an enterprise feedback management (EFM) tool to help you improve customer retention and drive revenue? Check out this comprehensive buyer’s guide

10 best customer feedback tools (Updated 2025)

Want to gather more customer feedback and drive continuous improvement? These tools can help. Find the perfect solution to elevate your customer experience.

Reputation management strategy: A step-by-step guide

Explore actionable tips and essential tools to craft a strong reputation management strategy for businesses of all sizes and industries

How to get more Google reviews: 16 actionable tips

Increase revenue with more Google reviews. Discover 16 proven tips and tools to enhance visibility, trust, and customer engagement.

Customer satisfaction research: Your handbook for success

Simplify customer satisfaction research with expert tips, proven methods, and tools to enhance CX, loyalty, and retention.

Customer feedback reports: Key components & examples

Discover everything you need to create effective customer feedback reports that drive results. Examples and practical tips included.

Customer feedback systems for CX success: A complete guide

Uncover the benefits, types, and must-have features of customer feedback systems to help drive loyalty and empower employees.

Master customer feedback emails: Tips & templates

Learn how to craft customer feedback emails that generate responses. Get best practices and free templates to improve feedback loops today.

6 ways to be grateful for your customer feedback 

Show your customers how thankful you are for their feedback, here's how.
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Resource library

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Software Engineering
Customer Success
Office setting
Design
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UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
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Product
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Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
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Mountains
Product
8 min read

PM mental models

Mental models are simple expressions of complex processes or relationships.
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Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
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Meeting

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.