Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

We wrote the book on frontline success

The latest research from AskNicely on how the world’s most innovative service brands lead from the frontline.
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Tools

Customer experience ROI calculator

See how customer experience management could boost your ROI.
Natalie Craig
11 Jan 2022
•
5 min read
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Design

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Natalie Craig
11 Jan 2022
•
5 min read
Customer experience
Customer feedback
Frontline
Customer experience

Customer service vs. customer experience: A complete guide

Discover the differences between customer service and customer experience, and learn actionable tips to enhance both for customer loyalty and satisfaction
Customer experience

Elevate the telecom customer experience: Tips & strategies

Master telecom customer experience with this in-depth guide. Learn best practices, overcome challenges, and boost customer satisfaction.
Customer experience

The link between customer experience & employee engagement

Learn strategies to enhance customer experience and employee engagement. Discover best practices, measurement techniques, and integration tips for success.
Customer experience

Customer experience insights: Definition & best practices

Learn how to collect and analyze CX insights to enhance customer satisfaction, improve loyalty, and drive business growth. Expert advice from industry leaders
Customer experience

Customer experience program: Definition & how to design

Learn how to build successful CX programs to boost satisfaction, loyalty, and retention. Tips, frameworks, and more.
Customer experience

How GenAI will shape the future of customer experiences

We’re proud to be at the forefront of thoughtfully leveraging AI to create world-class people-powered businesses.
Customer feedback

5 Things You Should Be Doing with Negative Customer Feedback

Negative feedback should be viewed in a positive light. Despite what the name may suggest, negative feedback is actually a good thing, if (and this is a BIG IF) you use it to your advantage.
Customer feedback

Looking for a Customer Feedback Tool? Here's 5 Must-Have Capabilities

So you’re on the hunt for a customer feedback tool? Congrats! You’re one step closer to delivering consistently awesome customer experiences.
Customer feedback

A 3 Step Approach to Boosting Referrals

You can shout from the rooftops about how incredible your brand is, but there’s nothing like someone else singing your praises to build trust and new business with prospective customers.
Customer feedback

8 Customer Survey Red Flags

From questionable send-out times to a lack of accessibility, there are several red flags that could indicate that your customer survey is not as effective as it could be.
Customer feedback

When the Customer's Wrong. Protecting Your Team from the Worst Customer Feedback

Amid rising customer hostility, a question mark on the age-old saying “The customer is always right” is beginning to appear. Unfortunately, frontline staff have always faced the brunt of a customer's frustrations, and tensions have been high the last few years.
Customer feedback

What To Do With Customer Feedback Once You Have It

Collecting customer feedback without acting on it is like collecting bank cheques and not cashing them in – you’re not really gaining anything. So what actions should you take to drive the most significant improvements to your customer experience? There are four, must-do steps.
Frontline

5 ways to be a better frontline manager

As frontline managers, the success of your team and the satisfaction of your customers lie in your hands – your role is pivotal in empowering your frontline staff to deliver consistently exceptional service to your customers. No pressure! But fear not...
Frontline

How to Kick Start the Year with Genuine Frontline Motivation

As we step into a new year, the key to unlocking unparalleled customer experience success lies in cultivating genuine frontline motivation within your teams.
Frontline

How to Equip & Empower Frontline Teams During the Holiday Season

The holiday season is not only a time of joy, celebration and dressing your pets up in Santa outfits, but also a period that brings unique challenges, especially for businesses with frontline teams.
Frontline

8 Things Your Frontline Employees Want

Understanding and addressing the needs of frontline employees are foundational steps in creating a workplace culture where both employees and customers flourish.
Frontline

The Best Customer Service Quotes to Motivate Your Team

Ah, the enchanting realm of customer service – a place where every interaction is an opportunity to create magic and forge lasting connections. But let's be real, even the most passionate customer service wizards can find themselves facing the occasional challenge
Frontline

Introducing Goals & Recognition

Blog

Resource library

Subscribe to learn about new product features, the latest in technology and updates.
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Design
8 min read

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Read post
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Customer Success
Office setting
Design
8 min read

UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
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Product
8 min read

Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Software Engineering
8 min read

Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
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Mountains
Product
8 min read

PM mental models

Mental models are simple expressions of complex processes or relationships.
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Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
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Meeting
Software Engineering
8 min read

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

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"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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Our blog

From the AskNicely Blog

The latest industry news, interviews, technologies, and resources.
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Design

Podcast: Creating a better CX Community

Starting a community doesn’t need to be complicated, but how do you get started?
Natalie Craig
11 Jan 2022
•
5 min read
Blog

New updates to case management to help serve your customers best

Blog

Proactive property management with AskNicely: Highlights from the Property Management & Me podcast

Blog

How to increase survey response rates | 20+ proven tips

Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention. 

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.
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Tool

Customer experience ROI calculator

See how customer experience management could boost your ROI.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.
Guide

NPS Best Practices

You know your NPS Score. Now you want to know, how can I make that score better?
Guide

The Book of NPS

The all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score®
Webinar

2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.
Webinar

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.