Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

Mastering customer satisfaction analysis: A complete guide

Learn how to analyze customer satisfaction effectively. Discover key steps, best practices, and tools to drive meaningful improvements in customer experience.

Customer satisfaction goals: Examples, tips, & best practices

Learn how to set, measure, and achieve customer satisfaction goals with actionable tips, examples, and tools to improve CX and drive business success.

Exceeding customer expectations: 12 strategies & best practices

Learn how to exceed customer expectations with actionable strategies, expert tips, and proven practices to boost satisfaction, loyalty, and business growth.

5 expert tips to master voice of the customer strategy

Discover proven techniques to develop a powerful VoC strategy that captures, analyzes, and acts on feedback for better CX.

Your guide to mastering the customer experience lifecycle

Learn key stages, optimization tips, and tools to enhance your customer experience lifecycle and boost satisfaction across every touchpoint.

The ultimate guide to effective reputation management

Boost your brand's online reputation with expert tips and top tools. Discover strategies to build trust and handle feedback effectively.

Customer experience analysis: Key steps for improvement

Learn how to gather and analyze customer feedback to reduce churn, improve satisfaction, and drive business success with actionable insights.

Customer experience in healthcare to foster positive outcomes

Learn how to measure and enhance customer experience in healthcare with actionable strategies, trends, and real-world examples for better patient satisfaction.

Call center customer experience improvements: 6 critical steps

Boost customer satisfaction with actionable strategies to enhance call center customer experience. Proven tips on personalization, agent training, and more.

How to measure customer satisfaction to drive success

Learn practical steps, key metrics, and tools to effectively measure and improve customer satisfaction in this comprehensive guide. Level-up your CX now.

12 customer feedback examples to improve the customer experience

Discover real-world customer feedback examples and strategies to improve your business. Learn how to collect, analyze, and act on feedback effectively.

How to improve customer satisfaction: 25 actionable tips

Discover proven strategies to boost customer satisfaction, reduce churn, and enhance loyalty. Practical tips for SMBs and enterprises alike.

Customer satisfaction survey email: How-to + templates

Preparing to send a customer satisfaction survey out to your email database? Use our templates to boost response rates, NPS, and more.

Customer service analytics: How to gain actionable insights

Learn how to leverage customer service analytics to improve satisfaction, streamline operations, and reduce churn. Actionable insights and real-world examples.

Customer experience (CX) analytics 101

Discover how to leverage CX analytics to identify pain points and implement data-driven improvements. Expert advice included.

Master customer satisfaction: 16 strategies & best practices

Learn effective strategies to boost customer satisfaction, improve retention, and stay competitive with real-world examples and actionable insights.

Customer experience ROI: Measuring & communicating success

Discover how to measure and prove the ROI of customer experience initiatives with detailed steps, effective communication strategies, and real-world examples.

Customer service vs. customer experience: A complete guide

Discover the differences between customer service and customer experience, and learn actionable tips to enhance both for customer loyalty and satisfaction

10 Best customer feedback tools (Updated 2025)

Want to gather more customer feedback and drive continuous improvement? These tools can help. Find the perfect solution to elevate your customer experience.

Reputation management strategy: A step-by-step guide

Explore actionable tips and essential tools to craft a strong reputation management strategy for businesses of all sizes and industries

How to get more Google reviews: 16 actionable tips

Increase revenue with more Google reviews. Discover 16 proven tips and tools to enhance visibility, trust, and customer engagement.

Customer satisfaction research: Your handbook for success

Simplify customer satisfaction research with expert tips, proven methods, and tools to enhance CX, loyalty, and retention.

Customer feedback reports: Key components & examples

Discover everything you need to create effective customer feedback reports that drive results. Examples and practical tips included.

Customer feedback systems for CX success: A complete guide

Uncover the benefits, types, and must-have features of customer feedback systems to help drive loyalty and empower employees.

Master customer feedback emails: Tips & templates

Learn how to craft customer feedback emails that generate responses. Get best practices and free templates to improve feedback loops today.

6 ways to be grateful for your customer feedback 

Show your customers how thankful you are for their feedback, here's how.

How to calculate patient satisfaction score: Step-by-step guide

Learn how to calculate patient satisfaction scores, interpret results, and take action to improve healthcare quality with this comprehensive guide.

How to respond to Google reviews for better outcomes

Discover how to reply to Google reviews and use feedback to grow. Gain trust, resolve issues, and improve your business with smart review management.

Voice of the customer (VoC) template, benefits, and tips

Use this free VoC template to analyze customer feedback and turn it into actionable insights to improve your customer experience. Download now.

Complete guide to customer satisfaction surveys + template

Learn how to create, distribute, and analyze customer satisfaction surveys to boost loyalty. Example questions and free templates included.

How to increase survey response rates: 20+ proven tips

Struggling with low survey response rates? Learn 20 actionable strategies to craft engaging surveys, optimize distribution, and get valuable customer feedback.

3 free customer satisfaction survey templates

Struggling to build a customer satisfaction survey? Whether you’re measuring NPS or want customer service feedback, our templates can help.

Why respond to customer feedback? | How-to & benefits

Want to improve satisfaction and drive business growth? Discover benefits and best practices for managing and responding to customer feedback.

Top 10 Tips for Dealing with Negative Customer Feedback

Feedback can be a double-edged sword. In this blog post, we'll explore ten effective strategies for dealing with negative customer feedback, helping you to transform criticism into constructive action. Let’s dive in!

The Role of AI in Analyzing and Acting Customer Feedback

Let's take a look at the limitations of traditional feedback analysis, the benefits of utilizing AI, and how it revolutionizes the way you can not only analyze but also act upon customer feedback at unprecedented speed and scale.

Measuring and improving patient satisfaction in dental practices

In the world of healthcare, patient satisfaction is a critical metric. It's not just about providing treatment; it's about providing an experience that leaves patients feeling cared for, respected, and valued.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

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Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.