Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

Customer experience analysis: Key steps for improvement

Learn how to gather and analyze customer feedback to reduce churn, improve satisfaction, and drive business success with actionable insights.

Customer experience in healthcare to foster positive outcomes

Learn how to measure and enhance customer experience in healthcare with actionable strategies, trends, and real-world examples for better patient satisfaction.

Call center customer experience improvements: 6 critical steps

Boost customer satisfaction with actionable strategies to enhance call center customer experience. Proven tips on personalization, agent training, and more.

How to measure customer satisfaction to drive success

Learn practical steps, key metrics, and tools to effectively measure and improve customer satisfaction in this comprehensive guide. Level-up your CX now.

12 customer feedback examples to improve the customer experience

Discover real-world customer feedback examples and strategies to improve your business. Learn how to collect, analyze, and act on feedback effectively.

How to improve customer satisfaction: 25 actionable tips

Discover proven strategies to boost customer satisfaction, reduce churn, and enhance loyalty. Practical tips for SMBs and enterprises alike.

How to calculate patient satisfaction score: Step-by-step guide

Learn how to calculate patient satisfaction scores, interpret results, and take action to improve healthcare quality with this comprehensive guide.

How to respond to Google reviews for better outcomes

Discover how to reply to Google reviews and use feedback to grow. Gain trust, resolve issues, and improve your business with smart review management.

Voice of the customer (VoC) template, benefits, and tips

Use this free VoC template to analyze customer feedback and turn it into actionable insights to improve your customer experience. Download now.

Complete guide to customer satisfaction surveys + template

Learn how to create, distribute, and analyze customer satisfaction surveys to boost loyalty. Example questions and free templates included.

How to increase survey response rates: 20+ proven tips

Struggling with low survey response rates? Learn 20 actionable strategies to craft engaging surveys, optimize distribution, and get valuable customer feedback.

3 free customer satisfaction survey templates

Struggling to build a customer satisfaction survey? Whether you’re measuring NPS or want customer service feedback, our templates can help.

Global Frontline Experience Summit 2022 - Key Takeaways

On February 16 2022, hundreds of leaders from service businesses across the world gathered together online to take part in the Global Frontline Experience Summit.

5 Ways to Improve Frontline Team Experience

The frontline worker is the key to winning here - they bring the magic that determines whether a customer's experience is awesome or awful. So, how do we improve the experience of the frontline worker, and ensure they are equipped with the knowledge, tools and support they need to deliver on your service promise, every time?

Debunking the Myths of Frontline Work

Since COVD-19, our perceptions of frontline workers have dramatically shifted. Most of us have a newfound appreciation for supermarket workers, hospitality staff, bus drivers, sanitation workers and all of the other incredible people who serve us every day.

The Frontline Employee Toolkit - What The Frontline Need to Succeed

80% of the global workforce are considered frontline workers. These frontline employees are often the first, last and or only, face-to-face interaction a customer has with a business.So, they’re a pretty big deal. 

Why Frontline Employee Experience is the Key to Growth

When you think about strategies for business growth, it’s likely your first point of call will be your sales team or your marketing team, and you wouldn’t be alone. While these teams offer immense value to the growth of your business, there is another team that is arguably more impactful, yet is so often overlooked: your frontline.

Unmute the Frontline: The Seven Habits of Empowered Frontline Teams

You’ve made it folks, to the final habit of the Seven Habits of Empowered Frontline Teams. Nice work! If you’ve done your homework, by now you would have implemented six, fail-safe habits that some of the most successful service businesses practice every day. Habits that work to strengthen and empower the frontline, improve customer experiences and in turn dramatically impact your bottom line. 
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Resource library

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UX review presentations

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Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
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PM mental models

Mental models are simple expressions of complex processes or relationships.
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What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
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Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

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Learn how AskNicely has helped these companies transform the customer experience.
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Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.

Customer experience ROI calculator

See how customer experience management could boost your ROI.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.
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2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.