Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

Customer experience analysis: Key steps for improvement

Learn how to gather and analyze customer feedback to reduce churn, improve satisfaction, and drive business success with actionable insights.

Customer experience in healthcare to foster positive outcomes

Learn how to measure and enhance customer experience in healthcare with actionable strategies, trends, and real-world examples for better patient satisfaction.

Call center customer experience improvements: 6 critical steps

Boost customer satisfaction with actionable strategies to enhance call center customer experience. Proven tips on personalization, agent training, and more.

How to measure customer satisfaction to drive success

Learn practical steps, key metrics, and tools to effectively measure and improve customer satisfaction in this comprehensive guide. Level-up your CX now.

12 customer feedback examples to improve the customer experience

Discover real-world customer feedback examples and strategies to improve your business. Learn how to collect, analyze, and act on feedback effectively.

How to improve customer satisfaction: 25 actionable tips

Discover proven strategies to boost customer satisfaction, reduce churn, and enhance loyalty. Practical tips for SMBs and enterprises alike.

How to calculate patient satisfaction score: Step-by-step guide

Learn how to calculate patient satisfaction scores, interpret results, and take action to improve healthcare quality with this comprehensive guide.

How to respond to Google reviews for better outcomes

Discover how to reply to Google reviews and use feedback to grow. Gain trust, resolve issues, and improve your business with smart review management.

Voice of the customer (VoC) template, benefits, and tips

Use this free VoC template to analyze customer feedback and turn it into actionable insights to improve your customer experience. Download now.

Complete guide to customer satisfaction surveys + template

Learn how to create, distribute, and analyze customer satisfaction surveys to boost loyalty. Example questions and free templates included.

How to increase survey response rates: 20+ proven tips

Struggling with low survey response rates? Learn 20 actionable strategies to craft engaging surveys, optimize distribution, and get valuable customer feedback.

3 free customer satisfaction survey templates

Struggling to build a customer satisfaction survey? Whether you’re measuring NPS or want customer service feedback, our templates can help.

How to Deliver Beautiful Customer Experiences: Advice From the CEO of Caci Clinic.

If you’re in New Zealand and you’re looking for a bit of pampering or a special beauty treatment, it’s likely you’ll head straight to Caci Clinic. Known for its world class service and beautiful customer experiences, the Caci Clinic is one of New Zealand’s most successful and widely recognised skincare and beauty brands. 

Connect the Frontline to the Bottom Line: The Seven Habits of Empowered Frontline Teams.

It’s a critical step that many businesses forget to take. Yet, when you connect the frontline to the bottom line, you create an empowered team that has a clear line of sight between their role and the overall success of the business.

How to Align Service Cultures Using Technology with David Benoit

David Benoit has owned and operated a service company for over 22 years. As he looks back and reflects on his business journey, one regret comes to mind…

Recognize Achievement: The Seven Habits of Empowered Frontline Teams.

It’s critical that organisations have systems in place for regularly recognizing the achievements of frontline teams.

Do One Thing Better: The Seven Habits of Empowered Frontline Teams.

If you’re all caught up on Habit #1 of the Seven Habits of Empowered Frontline Teams, you’ll know just how important setting your service standard is. That is, a list of tangible outcomes put in place so that your customers know what to expect, and your frontline understand what’s required of them when it comes to delivering awesome customer experiences. 

The People Side of Workplace Change with Dr. Patti Fletcher.

Dr. Patti Fletcher — Forbes contributing writer, award-winning CMO, and bestselling author, opens her presentation at the Global Frontline Experience Summit with a rather bleak statistic…
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Resource library

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Customer Success
Office setting
Design
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UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
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Product
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Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
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Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
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Mountains
Product
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PM mental models

Mental models are simple expressions of complex processes or relationships.
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Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
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Meeting

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
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"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

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Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.

Customer experience ROI calculator

See how customer experience management could boost your ROI.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.
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2022 State of Frontline Research Findings Webinar

Key findings from the 2022 State of Frontline research study, and real world examples. Featuring Metrigy CEO and principal analyst Robin Gareiss and AskNicely VP of Marketing Robert Galop.

5 Ways to Scale Customer Experiences through Front-Line Collaboration

Create amazing customer experiences and maintain that magic at scale.